What is Deal Desk?

Adam Ballai
Sep 27, 2018 · 4 min read

Elaine Tsai explains how the Product team at Twilio used Deal Desks as a valuable resource to learn how customers respond to products, pricing, and business intelligence.

Deal desk is a place where complex, high value deals can be discussed between sales, finance, and product. At a well run deal desk, members of sales present a short summary of the buyer’s journey and the deal being reviewed, its value and strategic importance.

Responsibilities of Product at deal desk

The customers and deals that typically come to deal desk are complex, unique, and high value. For product managers, this means three things.

  1. The customer is pushing the boundaries of your product, platform, or pricing.
  2. The customer and their use case is likely interesting and different than the typical user.
  • How can I help my team plan for scaling our infrastructure?
  • What types of customers and use cases are pushing pricing pressures?
  • Are there unique market and product opportunity we haven’t noticed before?

Interested in a demo of Deal Desk from RevOps? Signup at https://www.revops.io

RevOps

RevOps helps businesses reveal more revenue.

Adam Ballai

Written by

CEO & Co-Founder of RevOps, Member of Specialized Types, formerly Twilio, Stripe.

RevOps

RevOps

RevOps helps businesses reveal more revenue.