7 Customer Service Tools for Small Business in 2020 That Will Drive Success
Nowadays, customers have found the screen and have the ability to make businesses succeed or lose. As a result, companies need to implement the best customer support strategy to improve customer loyalty, boost traffic, and increase profitability. That is why having a customer support software is important for any business. These softwares help give excellent support that today’s customers want. These softwares and tools enable industries to deliver immediate support at the customers’ doorstep.
But, with so many Customer service tools for small businesses, it can be a daunting task to choose one. Luckily, in this post, we’ve gathered a list of the best customer support software on the market based on the needs.
Why It’s Important to Try New Tools
As the world changes, expectations change too, and this gives birth to innovative ways of doing things. If you adhere to using outmoded tools that are less important, you will be forgotten while more innovative firms will move ahead.
When you try something new for the first time, you have no idea if it will be profitable. However, we’re residing in an age ruled by data science and that can help. Sometimes, it’s not just about taking a risk, it’s about analyzing and trying something new. It can be profitable but you will only get to know about it when you use the new way. You can start your new journey with Rheobot which is one of the best All-In-One tools. From social media automation to customer feedback and live chat, you can have it all in one place.
Here are some other tools and softwares that are listed according to the requirement of a business. Keep reading:
Customer Support Tools Based on Requirement
Email is still a significant customer service tool, generally ranked second customer’s favorite way. Another reason to use emails is clarity which is also a customer service policy. Your aim is to make the method of solving customers’ problems as clear as possible and email can help in this. Here are a few Customer service tools for small business for email that you can use:
HelpScout
HelpScout helps you build multiple mailboxes for every shared email address so you can operate collaboratively across departments from a single account itself. Repeated tasks such as sending bulk emails can quickly be automated using an easy automation system based on logic.
But if you want an affordable and easy customer service tool you can use Rheobot. It will tell you about the most hectic time of day, which part of your product boosts maximum questions, etc. It can be combined with a live chat software so that all chat discussion gets saved within a particular customer profile.
HappyFox is a cloud-based ticket support system and customer support software. The system allows you to solve customers’ problems, strengthening your customer support workflow. It also holds a built-in knowledge field, community discussion, and end-user support gateway.
It helps you handle support tickets that you get in your email inbox. With SupportBee, you can distribute support tickets to agents or teams with just a tick. Appointees get informed via email. Recurring requests from the same customer can be consolidated into a single email thread. Agents can also generate tickets on behalf of clients from the ticket interface itself, and let the customer know.
Rheobot, one of the best customer service tools for small businesses, is created with a focus on simplicity. You don’t need any practice to start the chat with your clients.
With Rheobot, operators can answer common questions instantly with pre-made replies. Agents can also have the client’s chat history to understand the connection needed to settle customer cases. You can also customize the look and color of the chat pane as per your industry’s branding.
Velaro is live chat software for small businesses. Its ‘click-to-chat’ and ‘call to action’ windows can be personalized to suit your brand identity. Agents can get an immediate 360-degree view of clients by pulling in data from social media networks like LinkedIn, Facebook, Twitter, and Google+. You can also save commonly used answers and provide support agents immediate in-window entrance via a lookup service.
Pure Chat is a live chat and company tracking software that supports small teams to talk to more website visitors and increase conversion. Created just for small business, Pure Chat helps you message various contacts and clients at once. This way, you will not have to spend hours talking on the phone. It will help you to chat with new website guests at your table or on the go with mobile apps. Pure Chat is easy and automatic, unlike other enterprise-focused chat softwares.
Recently, people have become very pleased with technologies. Now, clients prefer getting the information on our own without the necessity of contacting anyone. Knowledge Base Software will assist you to create self-serve customer service by creating your knowledge base, so your consumers can find solutions on their own.
SlimFAQ is an easy to use desk that makes the creation of sections, issues, and responses quick and simple. Not only this, adding images or files is also simple with SlimFAQ. The built-in high review search allows your customers to find their solutions on the go.
An admin interface allows you to create database articles. With HelpSite, you can populate your website with replies to common problems. A search box then gets relevant valuable articles for your users.
You can also use Rheobot which is an easy platform for automation. It also has a quick ‘contact us’ form that auto-suggests articles as someone type their keyword in order to put a support ticket. This way, users receive their answers faster and it saves the agent’s valuable time.
Document360 is a cloud-based help desk solution that allows users of various industries to build, collaborate, and advertise self-service knowledge bases for their products. Its specialties include content management, controlled problem solving, conversation boards, product cataloging, and more.
One of the most important principles of good customer service is approachability. The best way for your business to accomplish that is to go for omnichannel. And as we breathe in the time of the Internet, that’s just ridiculous not to use it. Because the Internet is a wide-spread field made of many independent platforms, you may require help for handling all your accounts.
You can also get help from Rheobot which is one of the best social media management tools available out there. Rheobot’s Social media automation is simple and provides more than 10X ROI. Other than Rheo, here are some other Social media management softwares for small business that can help:
Rheobot gives social media management, advertising, customer care, analytics, and data intelligence solutions for small and medium brands and companies. It’s inherent platform is created with user experience in mind which helps in interpreting social publishing, engagement, testimonies, analytics, and monitoring customers.
Rheobot enables businesses to estimate the performance of marketing operations and generate precise reports using key performance indicators (KPIs).
Messenger Communication Platform
It is a browser-based Customer service tool for a small business that helps with the most popular messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat, and Telegram. With this software, you can solve client queries over one convenient platform with an instinctive interface and automation options. It will help you to reduce the support costs and increase productivity and improve your customer satisfaction.
Mention
Mention is a cloud-based platform that helps companies monitor audience insights and examine marketing policies across social media platforms. It enables experts to crawl across survey sites, forums, blogs, and other sources to discover brand/product remarks.
Statistics tell that the majority of consumers would call instead of chatting online because they’re looking to receive a quick response or talk to a real person. Give your audience a seamless solution to reach you and get their problems resolved in a snap. Moreover, phone software has important features that can enhance customer experience, such as IVR. Here are some phone-based Customer service tools for small business:
Bitrix24 helps teams of customer centers to collaborate to get their job done. It offers a multitude of customer service carriers, including rentable telephone lines, live chat, and email chains. This all are integrated into Bitrix24’s task control software and CRM. Bitrix24 also gives an on-premise solution for businesses that are still needed for hosting their own data storage.
ClouldTalk is an innovative Customer service tool for small businesses that provides its users with a variety of unique tools to work with. For example, its custom queue feature enables support teams to talk where incoming calls will be given. With CloudTalk, inbound calls are routed to operators who are best suited to resolve the customer’s problem. This reduces call transfers which add resistance to the customer experience.
Five9 draws together everything your company needs to launch a comprehensive customer service and sales call center. Centered on enterprise businesses, Five9 covers workforce management tools, imminent dialing, and CTI (computer telephony integration) screen pops to help agents give better service and not miss an opportunity to upsell.
6-All-in-one Tools
Zendesk is the most valuable Customer service tools for small business in terms of the features it gives. They are also one of the most used tools on the business, which sometimes can explain in their UX/UI or performance.
The platform will surprise you with unique simplicity and help turn random communications into lasting relationships. Made upon scalable technology, Zendesk adjusts with ease to the requirements of any business, works impeccably on many different channels, and offers various modules for help, supervision, analytics, and collaboration.
HubSpot Service Hub is a cloud-based customer service software designed for small and medium businesses to maintain contacts, manage calls, deals, meeting schedules, and more. Key highlights include reporting, lead creation, marketing automation, and conversion analytics.
HubSpot Service Hub comes with a CRM module, which allows companies to organize customers’ specifications and track the progress of communications and sales pipelines across all social media platforms by receiving real-time notifications on log activities
RheoBot is an online All-in-one software for companies that are small and medium in size. This customer service software gives a ticket management framework, where each ticket includes the total numbers of chats, emails, and calls from other communication platforms between the customer and the support staff of the organization.
The software gives a live chat application, ticket management, online self-service program, and change & permit management.
Proffering multi-channel customer care, Freshdesk blends each client’s communications into a single interface, supporting the client care team to address and solve the inquire tickets produced by customers.
Freshdesk also extends client-facing features, for example, a self-service gateway, an information base, and a community discussion so clients can view the status of their tickets, find answers online and share ideas. This software gives client care in 26 distinct languages, making it one of the most widespread customer service software.
7- Customer Service Tools Based on Artificial Intelligence
Chatbots are highly recommended in 2020. Advanced AI is what makes the chatbots of 2020 so strong at meeting customer expectations. Consumers who have a simple problem or simple query don’t need to talk to an operator.
Cliengo is expected to function when customer support managers aren’t present to manage queries or gather customer data. During the nonfunctional hours of your company, you can use Cliengo to chat with customers interested in your product. It easily collects important customer information like email address, phone number, etc. The information is then formed in a customer manager app so that you can obtain it easily and do not miss out on a potential lead.
Avaamo smart bot is capable of assessing and classifying all possible meanings and ideas, to manage the user’s query and answers accordingly. Avaamo’s communication engine is regarded as the “brain” of the bot. It consists of many core libraries and modules produced and trained to know syntax, tone, behavior, and goals of long statements made by clients during the chat.
Rheo is a sales chatbot and live enterprise chat ecosystem that improves your online traffic and online visibility. It helps in generating more sales by decreasing the manual task of gathering and allocating service applications with the chat ecosystem.
Rheo uses artificial intelligence to produce solutions that are available to companies of all sizes. Rheo makes AI-based solutions that are simple to use and efficient in implementation. This way, your clients will be able to solve their problems quickly without even talking to a real person.
One study discovered that 51% of operators without AI spend most of their time on ordinary tasks, whereas only 34% of agents with AI spend time on normal tasks. Let’s say the client needs to update their address but don’t know how to do it. They will want to have a chat immediately to solve the problem. Here, Rheobot can help by guiding them on the right path or even by performing the action. It can also draw in high quality leads for the sales team. Also, Rheobot chatbot can easily take over the discussion when agents are not available to give needed solutions.
Final Thought
Well-organized Customer service tools for small businesses can be the main strength of your business. Based on Customer Service systems and with the help of the right software and tools like Rheo, it can work for you as a sales, marketing, and PR device.
Not all tools are required at the beginning, but it is worth executing them as soon as possible if the need emerges. It will save a lot of time and money for your company and agents. So, start small and keep combining new tools according to the requirements your business requires. As long as you keep your clients first while selecting new tools, you will always make the right decision.
