Understanding the Real Problem: A Step-by-Step Guide

Petr Zaparka
Right of passage for software developer
2 min readMay 8, 2024

Ever dealt with an issue that seemed straightforward but turned out to be more complex? Let’s dive into how you can tackle problems effectively by understanding their root causes.

Imagine this: A mechanic gets a car with a faulty engine light. Instead of just resetting the light, they dig deeper and find a faulty sensor causing incorrect readings. This approach saves the car owner from unnecessary repairs and solves the real issue.

How does this apply to coding? Let’s break it down with a clear example:

You find a bug in your Ruby code while rendering a shared sidebar. The problematic code is

user.address.full_address

which fails on a specific page because the user’s address is nil.

Here’s how you can approach this problem step by step:

1. Identify the Symptom

Notice the error: `user.address.full_address` is causing a crash because `user.address` is `nil` on the page.

2.Avoid the Quick Fix

Your first instinct might be to prevent the error using `user.address.try(:full_address)`. But that’s just treating the symptom, not the problem.

3.Analyze the Context

Take a moment to think about why the address is `nil`. You realize the sidebar, which includes the address, shouldn’t be displayed on this page at all.

4.Identify the Root Cause

Understand the deeper issue: The sidebar’s display logic is flawed. Someone mistakenly included the sidebar on a page where it’s not needed.

5.Develop a Solution

Fix the real problem by adjusting the logic that decides when the sidebar should appear. Ensure it only shows when appropriate user information (like the address) is available.

6.Reflect on the Process

Recognize that not every `nil` is a mistake. Sometimes, it’s a clue to a deeper logic issue. Always ask yourself: “Am I fixing the right problem?”

Conclusion: Know What and Why You’re Fixing

Before jumping to solutions, always understand what you’re fixing and why. This approach prevents unnecessary fixes and targets the real issue, saving time and enhancing your code’s reliability.

Happy coding!

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Petr Zaparka
Right of passage for software developer

I help developers to become more effecient and valuable so they can spend more time on things that matters to them.