Relationship between RingCentral Personal Contacts and Call-log API

RingCentral allows you to save Personal Contacts into the address book. You can store up to 10,000 contacts for each personal extension.

You can find a tutorial on importing Personal Contacts into your RingCentral Account: https://success.ringcentral.com/articles/RC_Knowledge_Article/5-10-Importing-Personal-Contacts

And likewise, the following tutorial explains how an account administrator can add personal contacts to his or her own extension: https://success.ringcentral.com/articles/RC_Knowledge_Article/5-10-Editing-Grouped-Contacts

When there are no personal contacts saved at the extension level, the RingCentral Service Web Call-log list looks like this:

And when calling the Call Log API, you can expect a response like:

After saving the contact number in the Personal Contact this is how it shows up in the Service Web Online portal

And likewise, the contact name is shown in the Call Log API Response:

Here is the Admin level view for call-log from another extension on RingCentral’s Service Web Online Portal:

And the corresponding Call Log API Response:

Hopefully you enjoyed this quick overview on the correlation between RingCentral Contacts and the RingCentral Call Log/ Call Log API. Meanwhile, stay tuned for more up coming API spotlight blogs.

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