RingCentral Developers Fall ’20 Release Notes

RingCentral Fall ’20 Release

We’re happy to announce the RingCentral Developers fall ’20 Release which includes new core APIs, SDK enhancements along with new and updated Developer Guides and Developer Experience.

Please try out our new APIs and let us know what you think!

• APIs — Conference Call API, Warm Transfer API, Meeting Recordings API, Engage Agent Segment Metadata Report API
• Embeddable Web Widget — Call with RingCentral App, SMS Send Image Support, Click-to-SMS Navigation to Conversation Page, Telephony Session Event, Login Popup Window Event, Token Proxy Server Support
• Documentation — API Reference Index, Engage Digital App SDK Dev Guide, Engage Digital Structured Messages Dev Guide
  Team Messaging Developer Dev Guide Update
• Developer Console — Primary Contacts for Applications, Sandbox Account Recycling
• App Gallery — Consolidated App Profile Management for Partner

APIs

• Conference Call API (Beta) — Create a ad hoc multi-party conference call with our Conference Call APIs. No need for a conference call number or pin. Simply take existing calls and add them to the host’s conference one by one. Up to 10 participants can join the conference.
• Warm Transfer API (GA) — allows a user to perform a warm transfer action on a received call by putting the existing call on hold, calling the new party and, after consent, joining the original caller and the new party.
• Meetings Recordings API— The Account Meeting History and User Meeting History can now provide a list of past meetings, their video and/or audio recordings, as well as other optimization activities.
• Engage Agent Call Segment Metadata Report API — Need more granular detail of agent activity for each call leg? This new report contains a record for each call leg and details the activity including ring time, hold time, and talk time.

For more information see the Office API Reference and Developer Guide. Engage Voice API Reference and Developer Guide, and Engage Digital API Reference and Developer Guide.

Embeddable Web Widget

• Call with RingCentral App—The Embeddable Widget is fully capable of making and receiving calls itself via WebRTC and RingOut, but now it can support making outbound calls with RC-App too!
• SMS Send Image Support — Users can now attach and upload imagess to send in SMS / MMS text messages. This complements th eearlier feature of receiving / viewing image files.
• Click-to-SMS Navigation to Conversation Page — Drive custom click-to-text workflows by directly opening the conversation page with a specific user’s phone number.
• Telephony Session Event — receive full telephony session notifications in your app including full state of caller and callee.
• Login Popup Window Event — Fine-tune the login experience by using this new event to launch your own OAuth login window and flow.
• Token Proxy Server Support—Protect your access tokens and auth credentials by using the RingCentral Token Proxy Server, now fully suported iwth the Baron.

Learn more about the Embeddable Widget on out developer portal and GitHub.

Documentation

• API Reference Index: A new Developer Guide API index provides a list of all API URLs so they can be found quickly in a single location.
• Team Messaging Dev Guides: New developer guides have been published for Team Messaging. Core Concepts Dev Guides include: Chats, Teams, Conversations. Guides for Posting include: Posting messages, Posting images, Uploading and sharing files, Posting message cards.
• Engage Digital App SDK Dev Guide: Customizing the Engage Digital experience for agents is possible with the Engage Digital App SDK. Learn how to develop custom applications with simple JavaScript code and install those Apps in your own Engage Digital environment.
• Engage Digital Structured Messages Dev Guide: Custom messages can enhance your agent’s interaction with customers. With the Structured Message Developer Guide and Quick Start, you can build your very own.

For more information see the Office Developer Guide. Engage Voice Developer Guide, and Engage Digital Developer Guide.

Developer Console

• Primary Contacts for Applications: In order to better notify developers of information regarding their apps, we hvae implemented a primary contact to be notified for critical communications. In the past, we would only notify the app developer but now you can designate others for these notifications.
• Recycling sandbox accounts: Starting in December of 2020, we will be recycling sandbox accounts that haven’t been used in more than 60 days to conserve phone numbers and other resources. Here is what you need to know: (a) developer sandbox accounts used for testing will remain free. (b) if your sandbox account is deactivated, you can always activate a new sandbox account and phone number instantly and for free, (c) if you would like to keep your existing sandbox, all you need to do is conduct at least one API call every 60 days.

To manage your apps, sign in to our Developer Portal.

App Gallery

• Consolidated App Profile Management for Partners:RingCentral now has five strategic brand partners. adding Avaya Cloud Office and Atos Unify Office in 2020. To help developers more easily market their apps through these channels, we simplified app gallery management so you can edit one profile across multiples partners developers vs. having them to do each manually.

View hundreds of promoted apps on our App Gallery. Sign into our Developer Portal to manage your Apps and App Gallery listings.

Learn More

We’d love to hear your feedback and use cases for these APIs. To learn even more about our APIs or if you have questions go to the following resources:

• Developer Forums
• Developer Twitter
• Developer Advocates
• Game Changers Program