RingCentral Developers Fall ’21 Release
Published in
4 min readDec 2, 2021
We’re happy to announce the RingCentral Developers Fall ’21 Release which includes new core APIs, SDK enhancements along with new and updated Developer Guides and App Gallery.
Please try out our new APIs and SDKs and let us know what you think!
RingCentral MVP APIs & SDKs
- Emergency Location API
- Call Performance Analytics API (beta)
- RingCentral WebPhone Library (WebRTC SDK)
- Team Messaging developer guide update
- Call Performance Analytics API demo apps
RingCentral MVP Embeddable
- Mute Auto Call Recording
Engage Voice APIs & SDKs
- Engage Voice Streaming API (coming soon)
Engage Digital APIs & SDKs
- Engage Digital Survey Response API
- Developer Guide enhancements
Developer Experience
- Easier App Creation
- Richer App Gallery Profiles
- Better Support Team interaction
RingCentral Labs
- GitHub Add-in
- Bugsnag Add-in
- Trello Notification Add-in
RingCentral MVP APIs & SDKs
- Emergency Location API: A new set of APIs are now available for developers to set the emergency response location for accounts and extensions to comply with the RAY BAUM Act. The current updating of an emergency service address using the device endpoint will be replaced with this new API.
- Call Performance Analytics API (beta): The Analytics API now has two endpoints one for getting “aggregate” call-related metrics and another one for getting “time” based metrics for various calls and call segments. More on that can be found here. This API is still in private beta so if you would like access to it, please fill out the form on this page.
- RingCentral WebPhone Library (WebRTC SDK): Several enhancements were deployed to newer versions of the RingCentral WebPhone Library to enable call control features like Warm Transfer, Call Recording and Call Park. Developers who use this library are recommended to upgrade to the latest version V0.8.9 from our GitHub repository.
- Team Messaging developer guide update: In conjunction and support of the release of the RingCentral Add-in Framework, the Team Messaging section has been completely rewritten with tons of new content. Check out our Developer Guide to learn more about Adaptive Cards, building add-ins, a step-by-step guide to building a bot, posting tasks and notes, and more!
- Call Performance Analytics API demo apps: We now have three different demo applications that showcase how to use Call Performance Analytics. They are available as GitHub projects for languages including Node.JS, Java and C#.
RingCentral MVP Embeddable
- Mute Auto Call Recording: There are times when you need to pause a recording when handling sensitive information that should not be recorded (such as credit card numbers). In these instances, Auto Call Recording may be turned on and you need to pause it momentarily. This feature to “mute” auto call recording is now available in the embeddable.
Engage Voice APIs & SDKs
- Engage Voice Streaming API (coming soon): A new set of APIs will allow developers to build integrations that can actively listen to calls in real-time stereo (one for agent and one for the client).
Engage Digital APIs & SDKs
- Survey Response API: This new API allows you to retrieve survey responses when a survey is sent out from a chat session.
- Developer Guide enhancements: Several enhancements have been made including a new SSO JWT guide, enhancements to the Structured Messages guide with Webview, WhatsApp, and Instagram, and an enhancement to the Mobile Messaging with a new Huawei push notification feature.
RingCentral Labs
- GitHub Add-in: This new add-in allows you to track changes to your repository, respond to issues, and even merge pull requests. You can even comment on issues, pull requests, and other comments. Try it now from the RingCentral Desktop App Gallery or just click here. If you’d like to learn more about how it works, the code is available here.
- Bugsnag Add-in: This new add-in notifies you of errors from Bugsnag and allows you to snooze, ignore, and even comment on these errors directly from RingCentral Team Messaging. Try it now from the RingCentral Desktop App Gallery or just click here. If you’d like to learn more about how it works, the code is available here.
- Trello Notification Add-in: This add-in will let you know about changes in Trello to boards, cards, lists, and checklists. Now you can keep up to date with Trello changes while in RingCentral Team Messaging. Coming soon, the ability to join, comment, and set a due date for projects. Try it now from the RingCentral Desktop App Gallery or just click here.
Learn More
We’d love to hear your feedback and use cases for these APIs. To learn even more about our APIs or if you have questions go to the following resources:
