RingCentral + Theta Lake = Comprehensive Communication Compliance
RingCentral provides a rich set of APIs for companies to build and enhance their data security strategy for modern collaboration. These comprehensive developer resources also enable Theta Lake to build, deploy, and maintain our applications with ease and confidence.
In 2018, Theta Lake partnered with RingCentral to enable financial services firms to meet regulatory requirements surrounding capture, retention, and supervision of audio calls made from the RingCentral platform. Fortunately, RingCentral’s mature APIs and documentation made Theta Lake’s integration very straightforward, so retention and supervision for regulated firms can be enabled in just a few minutes.
Connecting a customer’s RingCentral account is easy and straightforward. Theta Lake uses a standard OAuth handshake to leverage APIs across recorded calls, voicemail, faxes, SMS, and Team Messaging. We regularly refresh these tokens and no user intervention is required. This authentication allows us to pull in all (or a subset) of RingCentral content using the Call Log, Messages, and Archive APIs. We are careful to manage content ingestion, since these APIs have rate-limits and it is critical that we don’t miss new data. Once we have the content, we can run it through our pipeline, which extracts user/participant information, and applies the correct policy based on pre-configured settings. This allows us to, for example, determine archive location and duration.
After early and rapid adoption, joint customers became increasingly interested in testing the limit of our integration and capturing all RingCentral communications, like team messaging/chat, SMS, faxes, and even RingCentral Video. The flexible API suite, organized by modality (voice, Faze, SMS, Messaging, Video), facilitated incremental development and reduced our time to market. By 2020, Theta Lake had elevated their offering to provide comprehensive capture of all RC cloud communications — just in time for the world to shift to hybrid work.
Our pipeline processes each component using a variety of techniques: We do frame-by-frame analysis and transcription for videos, we transcribe recorded calls and voicemail, and we normalize text. Part of policy is a set of AI-assisted classifiers, which allows us to detect anything from a financial document held up to the camera during a meeting to a threat made on a phone call to inappropriate chat — We show this to the user by highlighting a part of a transcript, marking a specific portion of a video meeting, or flagging text. Theta Lake can store content directly in a WORM-compliant archive bucket or we can create journal reports to deliver processed content + metadata to 3rd party archive solutions that are on premise or in the cloud.
Work-from-anywhere has created a new challenge for security, compliance, and HR teams managing collaboration platforms. Organizations of all shapes and sizes have come to realize that dynamic communication channels are the most susceptible to risky, non-compliant behavior and oversharing of sensitive information. With Theta Lake’s seamless integrations proven in the marketplace by dozens of customers across multiple industries, advanced archiving and supervision capabilities are now immediately available to organizations who rely on RingCentral MVP to preserve their business and keep internal and external communications flowing.
Overall demand has also driven Theta Lake to launch a free basic archiving solution, providing a quick and easy way to access the Security and Compliance Suite for RingCentral. For more information on this offering or to get started with Theta Lake today, please visit www.thetalake.com.
It is more critical than ever to stay current with an evolving platform, not only adding new features but also updating existing ones. We utilize RingCentral’s abundant resources to help us do just that, including Developer Blog, Developer Forum, and Changelog updates that outline changes or fixes to APIs. RingCentral has been an extremely gracious and strategic technology partner and we value the opportunities we’ve had to work with the team directly.
We believe that RingCentral will continue to develop an innovative and important collaboration platform, and Theta Lake intends to continue to work very closely to deliver a compliance and security solution tailored for RingCentral’s customers. Learn more about RingCentral APIs at their developer site here.