What is RingCentral AI API, and How Can It Help Your Business?

By: Joshua Inciso

The RingCentral Audio and Video Artificial Intelligence (AI) API is designed specifically for business communications, backed by our proprietary AI and data sets. With our AI API, developers can capture accurate transcriptions of audio and video files, including non-native English speech. Through our speaker detection, our AI API can detect background noises, identify speakers, analyze interactions, detect emotions, and provide other valuable insights to enhance your customer experiences. Additionally, the RingCentral AI API offers summarization and keyword analysis to streamline tasks such as note-taking, call categorization, and identifying action items from meetings.

Best of all, the RingCentral Audio and Video AI API works not only seamlessly with your RingCentral video and call recordings, but supports a multitude of third-party audio and video file formats, allowing you to apply our advanced AI capabilities to nearly any audio or video interaction.

How can RingCentral AI API help developers gain insights from their communications data?

The RingCentral AI API provides developers with a powerful tool to help them build an application for enhancing productivity and decision-making. For example, by automating the transcription and analysis of communication content using RingCentral’s speech-to-text conversion — it enables businesses to efficiently transcribe conference calls, extract insights from marketing standpoint, and undertake various tasks all at the fraction of the time and cost required for manual transcription. Companies can save time and resources when they don’t have to spend valuable time doing the manual work of transcribing conversations. With the AI API it can be done much faster, while at the same time it can draw out valuable insights from the raw conversation information. many companies can save time and resources because companies don’t have to spend valuable time doing manual work, transcribing the conversation as it can be done quicker, while gaining valuable insights from their interactions.

But that’s not all, developers can also use the RingCentral API to identify positive or negative words or phrases that were used during a customer interaction; while transcribing, our AI can be directed to automatically highlight those words so that you can easily pinpoint if there are problems or issues. For example, when it comes to sales, it’s important to identify whether or not a customer is ready to make a purchase. You can automate the process by using RingCentral AI API to summarize your customer interactions, identify key phrases, moments, and tone to provide prompts or update your Customer Relationship Management (CRM), or integrate with other tools such as RingCentral’s team messaging to notify your sales rep this customer may be ready to buy. This way, your sales team can incorporate best practices and identify either problems or opportunities quickly, helping the business grow by closing more customers.

We understand that context matters, and that’s why our engineering team made sure that our AI’s wide capabilities can also cover industries like financial services, retail, education, healthcare, and others. For instance, you can use RingCentral AI API to transcribe a video meeting or audio conversation and get it to highlight the crucial keywords. In this context, the keywords you need can be anything, and RingCentral AI API can automate that process by helping businesses transcribe a meeting and quickly determine the important keyword they’re looking for in the conversation — what does that mean? In short, if you’re searching for a certain topic discussed in the meeting, you don’t have to replay the whole video just to wait until the topic comes up. You can simply search for the keyword related to the context, then you will be able to find what you’re looking for related to that context.

Utilizing RingCentral AI API can help developers create applications that can enhance the business communication system driving better team productivity and enhancing customer service.

How to use the RingCentral AI API

Integrating the RingCentral AI API into your system is fast, easy, and straightforward. Follow the steps through this link to help you get started.

Developers can try out RingCentral AI API, and you can get started by using the Javascript language below:

platform.post(“/ai/audio/v1/async/speech-to-text?webhook=” + WEBHOOK_URL, { 
“contentUri”: CONTENT_URI, 
“encoding”: “Wav”, 
“languageCode”: “en-US”, 
“source”: “RingCentral”, 
“audioType”: “Meeting”, 
“enablePunctuation”: true, 
“enableSpeakerDiarization”: false
});

Once this RESTful API call is completed, you’ll receive a job ID while the AI processes your file. If you provide a WEBHOOK_URL the processed result will be sent to your server once completed. Of course, you can also check on the status of processing or pull the result from our AI APIs using the returned job ID.

In Summary

RingCentral AI API opens up many new and unique opportunities for developers and businesses to leverage AI-driven capabilities in their communication workflows — ultimately leading to more efficient operations and improved communication outcomes. By seamlessly incorporating RingCentral AI API, companies can streamline their workflows and provide greater insights when it matters most.

If you want to learn more about RingCentral AI API, you can get started using this AI API by requesting access here.