Customer service ideas for wholesale brands

Marilyn Suttle, customer service and engagement expert once said “Your customers are responsible for your company’s reason for existing.”

Yes, it’s perfectly true. Good customer service means meeting your customer’s needs in a timely, systematic, and pleasant way. And, as a result, they will remember you in their needs.

Customer service is one of the most important aspects of business because this is the point where you connect with your consumers who have the power to expand your reach and also to turn up as your regular customer. And both of these are a surplus to your company.

In this digital age, social media platforms are not less to any shopping website. There are over 25 million brand accounts on Instagram alone. So you can simply imagine the competition level!

But have you ever noticed how top brands of Instagram like Nike, Gucci, Huda Beauty, and Zara made their impact over such a large audience of 70–80 million people?

Today when people have plenty of options to explore and choose, then why would they stop on your site?

The answer is simple. You have to provide something out of the box!

Of course, product quality, and affordability matter but one factor which must not be ignored is your consumer service. Your consumer service will make sure that your first client is never your last client. So this acts as a game-changer!

And building a good relationship with your customer is not much of a difficult puzzle to solve because, at some point, we all are customers.

So imagine yourself as a consumer, and explore these 6 customer service ideas. And, without any further ado give them a try.

1. Know your product in detail.

As a customer support agent, you first have to know about the product in detail. It is an essential part of customer service skills. The customer may approach you anytime to know the details of your products. So, it’s always safe to know in-depth about all your products.

Secondly, be loyal to your customers. Showcase all the necessary information about the product in its description to maintain transparency. Your customers play a key role who not only buy your products but also promote them to their networks.

2. Enterprise shipping and delivery issues.

Most of the problems related to online shopping are shipping and delivery issues. From delay in delivery to damaged products is the main problem. Although these issues aren’t your fault, you are still responsible for the customer experience.

For this, always find a way to speed up your order fulfillment, shipping, and delivery issues without sacrificing order accuracy.

3. Promote weekly and monthly special deals.

Who doesn’t love offers, freebies, cashback, or discounts? It is the easiest way to delight your customers.

So, you may offer deals or schemes like weekly or monthly deals, vouchers or discounts for referral, product offers, and giveaways.

4. Give buyers a modern experience.

One of the best ways to improve your customer service experience is to make the process as enjoyable as you can. Nowadays, workplaces rely on messaging apps and email communication has started to fade.

So, try to connect with your customers through calls, chats, or comment systems. Making direct calls from the app is the best way to communicate.

If you are using your app, try to limit unnecessary clicks on the page. It helps users retain interest.

5. Appreciate the regular buyers

Knowing your regular buyers is one of the best customer services. Let your regular customers know that you too are grateful for their purchase by offering them customized deals or asking them to promote your products on their social media platforms.

Also, you can send them customized handwritten notes with their name on them. This will develop a sense of belongingness with your company.

6. Share customer reviews

Imagine you wanted to buy a face cream for your ache and you googled it. You might get at least 50+ brands giving you the solution with different names and extra features.

Here you must be confused about which brand to choose and invest your money in. So definitely on the next step, you will get into YouTube and search for its review.

Similarly, if you want people to buy products of your brand, you must showcase the customer’s review of your products. You can do it with an active fire chat box so that there remains transparency between you and your customer.

Also, this will give you feedback that you can work on to improve your brand representation.

Wrapping Up:

Knowing your customers and dealing with them is an art in itself. Customers of different age groups, gender, attitude, and backgrounds visit you. And, you can provide the best customer service with Risor. Explore it today!!

P.S. You know the best part is, it is free to use.