We’re hiring a Service Design Lead at RNID
An exciting opportunity has arisen to join the digital and innovation team at RNID, where you’ll play a vital role in delivering our ambitious digital first strategy.
A year ago we announced plans to expand our digital and innovation team, and now you can join to lead our design capability.
Why you should join RNID
We’ve gone fully remote as a charity, which means we are recruiting the best talent from right across the UK. We’ve removed our core working hours to make working for RNID inclusive and flexible, allowing you to choose how and when to work. We’re also investing in our people by getting everyone together three times a year in person for our staff summits, where you’ll meet colleagues, learn and get involved.
We’ve recently expanded the team and recruited a number of roles so that we now have a full range of in-house expertise. You can read more about some of the people you’ll be working with.
We’re working to deliver our strategy that will make a real difference to deaf people and those with hearing loss and tinnitus. We are putting digital front and centre of what we do. It is the best way to reach more of the 1 in 5 adults in the UK who are deaf or have hearing loss and the 1 in 8 with tinnitus.
What’ll you do
As our Service Design Lead in the Digital and Innovation capability, you will be joining a team who:
- Design, build and iterate services and products, but are not limited to digital
- Work on discoveries, prototypes and continuous improvements that span the charity
- Translate and join up user and organisational needs into the end-to-end design and delivery of valuable services, no matter the channel
We are one team with a shared purpose, but you will work iteratively in cross-functional teams made up of people from across the charity to bring impactful and meaningful work to life. You will work closely with senior colleagues.
You will line manage two service designers, two content designers and an interaction designer.
You’ll also be shaping our service design practice, embedding service design and our design system further into the organisation.
What you’ll work on
You can read more about the work that we do on our charity’s roadmap.
This is a rare opportunity to join one of the most progressive charities in the digital space. You’ll be joining at an exciting time when we are:
- Designing a behaviour change campaign to encourage people to take a hearing check
- Designing an online community to connect deaf people and those with hearing loss and tinnitus to each other
- Designing a new in-person service to help people across the UK
Who we’re looking for
We’re looking for someone passionate about designing the end-to-end journey of a service to help users complete their goal and for the charity to deliver on its strategy.
Some of the key attributes we are looking for are experience leading and guiding others in design practice, strategic thinking, excellent communication skills and of course maintaining a focus on user needs.
You can find the full job description on our recruitment page.
How to apply
We’re operating in a fast moving recruitment market right now, so we’re reviewing applications as they come in and interviewing weekly. If you are ready to apply, then you can start with your application now.
If you still have more questions, reach out to me on Twitter or LinkedIn.
