Airbnb reputation system case study 3

Define :

Interview user and Define problem :

  • Storyboard.
  • Personas Host/Traveler
    -Empathy Map
    -User journey
  • Design Brief

Personas

Design Brief — — — — — — — — — — — — —

Section 1 : Your User and Context of Use

  • People that love to find information for traveling
  • 25–45
  • Love reading and find inspiration on mobile.
  • Need to know the right information for traveling
  • Before travel, Before booking, After booking

Section 2 : Platform & Core Functionality

  • Easy and seamless to fill out a review.
  • Interaction for each sentiment.

Platform- Mobile IOS and Android

Section 3: Define Experience “Vibe”

Fun, seamless, easy, attractive, satisfaction, animation, interaction, beautiful, blinking, ease in, ease out, fire work, responsive.

Similar app :
Facebook (special occasion button, pride day, mother day.)