How an Employee’s Honesty Tested My Leadership

And helped me uncover a problem before the government did.

Adrienne Parkhurst
Aug 17 · 7 min read
Two rows of turquoise walled cubicles with roller chairs tucked underneath. A narrow aisle leading to a window separates them.
Photo by kate.sade on Unsplash

While in a hospital director role, Medicare audited our billing process.

My team scheduled and registered inpatients and outpatients. The information they gathered, verified, and entered into patients’ records played a key role in our hospital’s billing accuracy.