Chatbot Development and Integration Services
Chatbots have emerged as one of the disruptive technologies of the 21st century, and its popularity has gained momentum owing to its compatibility with a wide range of existing messaging platforms, like Facebook Messaging, Telegram, Slack, and WhatsApp.
Why Businesses Go for Chatbot Development and Integration Services
1. 24/7 Presence
With chatbots, your business is no more bonded with any shift timing or working hours. Yes, for your customers, you are always easily accessible. Round-the-clock accessibility ensures improved customer acquisition and customer service which in turn contribute to your business bottom line.
2. No Marketing Required As Social Messaging is Already a Rage
As your customers are already addicted to existing social messaging platforms including Facebook, WhatsApp, etc., you don’t need to push extra to make your chatbot known to your customers.
3. Improved Sales and Marketing
Sales and marketing process is a two-way communication, and active communication is highly desirable. With chatbot development and integration, you can assist your customers making their purchase decision. A conversational chatbot programmed with all product details can sort out the queries of the customers and make them go ahead to the check-out. Thus, it’s instrumental in expediting customer acquisition.
4. Improved Customer Service
With a chatbot integrated to your website and CRM, serve your customers spontaneously and save them from struggling over phone helpline, where due of high call volume often they have to waste their time while waiting for their turn.
Must read: 10 Essential Things Technology Vendors Should Do to Improve Chatbot User Experience
4. Big Data Utilization
As interactions or conversations between a chatbot and your customers are digitized and recorded, it doesn’t take any additional effort and investment to collect customer insights. You can decode the conversations to understand the challenges or bottlenecks and improve your products or services.
The Bottom Line
Though there is no shortage of chatbot builder platforms like Chatfuel, Chatty bots, Bottr, etc., that provide a non-coding chatbot development framework for novices, they have their limitation. They lack the vital AI and NLP components that make your chatbot equivalent as intelligent as a human. So, if you want to offer more responsibilities to your chatbot, you need custom chatbot solution. Here comes the role of an experienced chatbot developer.
