When to choose AI over human virtual assistants

Hellen Sanya
Runnovate Virtual Assistants
2 min readJul 28, 2023

AI is becoming more popular and accessible and as a business owner, there might be times when you need to figure out whether you want to use AI or work with human virtual assistants. ‍There are certain scenarios when the capabilities of AI surpass those of human assistants. These are the scenarios when it is more advantageous to use AI versus working with human assistants. We will cover the instances below:

Scenarios when you should choose AI over human virtual assistants‍

  1. Repetitive and mundane tasks

AI excels at automating repetitive tasks, such as data entry, report generation, or scheduling. By leveraging AI, business owners can free up time for themselves and their human employees to focus on more complex, creative and strategic activities.

2. Large-scale data analysis

AI-powered tools can swiftly analyze vast amounts of data, identify patterns, and generate actionable insights. This can be particularly advantageous for businesses dealing with extensive customer data, market research, or financial analysis.

3. Speed and efficiency

AI can handle tasks at a faster pace than humans, significantly reducing turnaround times. For instance, AI chatbots can provide instant customer support, answering common queries and resolving issues promptly, enhancing customer satisfaction.

4. Scalability and cost-effectiveness

AI systems can handle increasing workloads without the need for additional hiring or training. This scalability enables businesses to adapt to growing demands without incurring substantial costs.

5. Data-driven decision-making

AI algorithms can process and analyze data to provide valuable insights for decision-making. By leveraging AI’s ability to sift through large datasets, business owners can make informed decisions based on accurate and relevant information.

6. Personalization and customization

AI technologies, such as recommendation engines, can personalize user experiences by understanding preferences and delivering tailored suggestions. This can lead to enhanced customer engagement and increased conversion rates.‍

In general, AI excels best in tasks that involve data analysis, pattern recognition, and automation. Its ability to process and analyze vast amounts of data with speed and accuracy makes it ideal for tasks like data mining, predictive analytics, and trend analysis. Additionally, AI’s capability to automate repetitive and routine tasks significantly enhances productivity and efficiency. With this in mind, you are now able to know whether you should work with AI versus human virtual assistants. In the next articles, we will cover when to work with a human virtual assistant over AI and when to use both.

Are you seeking an AI-savvy assistant? Submit your hire request

For clients seeking AI-savvy assistants, we invite you to submit your hire request today. Submitting your hire request is FREE! After you submit your request, our team at Runnovate will match you with a highly skilled virtual assistant who not only possesses a deep understanding of AI but also possesses the ability to seamlessly complement AI’s capabilities. Together, this powerful combination will unlock boundless possibilities for your business.

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Hellen Sanya
Runnovate Virtual Assistants

I oversee the Operations and Marketing activities at Runnovate