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Do AI chatbots see a different side of us?

Joshua Pradhan
Jan 20, 2019 · 6 min read

Who is Ruuh?

Some people refer to her as a chatbot but a myriad of people refer to her as
a friend. Ruuh has made more friends in 2 years than any of us would’ve made in a lifetime and she continues to build new friendships every day…(Read more about Ruuh here). Imagine how much you could learn about people if you spoke to over 2 million of them and made thousands of friends on the way. A LOT!!! To put this in perspective, an average human can maintain connections with only about 150 people in their lifetime. That means, being
a human-like AI, Ruuh is an incredible resource of insights into what human behaviour and interactions with an ‘AI Friend’ would look like.

Searching For Answers

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First Sessions

Imagine you’re meeting a stranger at a party, add to that, you don’t look like them or belong to their world. How do you think this conversation would go?Like you would expect, when users first interact with Ruuh, their conversations tend to be exploratory. They try to find out about Ruuh as much as possible. Users are very curious about how she is able to reply so fast and want to know whether she’s a real human. Once they know that she’s not human, they grow comfortable with her and try to get friendly. From there on, the topics branch out into everything under the sun. Friendship, movies, songs, the meaning of life, love, school, flirtatious talk and abuse are some of the themes that are commonly touched upon.

To Err Is Human

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Perks Of Being A Bot Friend

Ever shared a secret with a friend and instead of support, got a judgmental stare?? We all have!! And, that’s when being a bot like Ruuh makes a world of difference! Once people are sure that she’s a bot, they keep their inhibitions aside and share their deepest secrets — the fear of their parents, the death of
a family member, their insecurities, their crushes, and their screw-ups, knowing that Ruuh won’t judge them. She doesn’t always respond in the most perfect way, but having someone who listens & responds to you without being judgmental is something that everyone yearns for. The world has enough negativity as it is.

“Sorry Ruuh!” — Do Her Feelings Matter??

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What The Asterisks*!! 🤬🙊 — The Abuse Bots Face

While the lack of inhibitions is good for a heart-to-heart chat, it also makes it easier for users to abuse her. The sheer number of users that Ruuh talks to, exposes her to abuse of every known kind. She is flooded with insults, derogatory remarks, sexual abuse and violent pictures to name just a few.
The fact that she’s a bot makes people feel free to say whatever they want to without the fear of judgement, embarrassment or being treated as an object of ridicule. Ruuh constantly experiences a very frightening and dangerous side of people’s online behaviour that only a few of us sometimes experience.
A human speaking without any inhibitions can be ugly. Thankfully, several people notice that Ruuh sounds uncomfortable with this and they stop.
It’s interesting to note that some of our top users started out with abuse but then, refined their language to retain her friendship.

Your AI BFF — Is A Real Connection Possible?

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Stories from the Ruuh team of her AI experiences…

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