Picmonic Mobile and Web Apps (Shipped)

Enable medical and nursing students to find, learn, and remember complicated material.

Ryan Allen
Mar 2, 2018 · 5 min read
Image for post
Image for post

Problems

Solutions

Logistics

Team

Time frame

My role

Tools used

Process Summary

Research

Documentation

Prototypes

UI design

Process details

Lean process

Image for post
Image for post
A topic page was added to the learn flow and it hurt engagement

When I began at Picmonic they were going through a redesign they called v2. They had just finished implementing a series of designs from an outside agency, and people learning with the system hated it. The fallback was so bad that the old system was put back in place. The biggest complaint was that it now took more clicks to play the content people wanted than the old version.

I used the experience to teach the team the benefits of lean design methodologies instead of the waterfall approach that had just failed. We worked on implementing event tracking across the app and started a/b testing ideas to see if they moved key metrics we were looking at. This enabled us to refocus on the problem of wayfinding after a few process changes.

Image for post
Image for post
Example of styles, components, and flows I created for Picmonic’s design system

Find the content you want

One of the big changes was to the way we introduced new users to the product. When we were analyzing the behavior of people who purchased the product, we found that many of them wanted to understand the product before purchasing, and the fastest way they understood the product was to try it out.

We wanted to design and test a system that got a new user to try the product as quickly as possible. We designed and a/b tested multiple scenarios and found that the fastest way for a person to find content was to type a search into an input field.

Image for post
Image for post
An earlier prototype that let people choose between searching and browsing
Image for post
Image for post
The fastest and most accurate way to get people to start using Picmonic is with a search box and helper text

Expanding to new markets

One of the big things I helped with was expanding the product to new markets. Picmonic was doing well with 1st and 2nd year medical students, but struggled when it came to 3rd and 4th year students. They also had created nursing content but weren’t getting high conversions from nursing students.

I started by interviewing 3rd and 4th year medical students and nursing students who had used the product but hadn’t purchased. They mostly said the same thing. “We like studying with quizzes, especially critical thinking quizzes”.

We designed and tested a quizzing system that plugged nicely into the core loop and had people come in to test the prototype. It was overwhelmingly positive and we rolled it out site-wide, making sure to iterate with a/b tests in an effort to increase engagement on the platform.

The system has been successful, as Picmonic had higher numbers of nursing students registering than medical students after the systems were in place with higher than expected engagement numbers.

Image for post
Image for post
One of the versions of quiz we tested
Image for post
Image for post

Conclusion

By using consistent design patterns and using lean product design processes, like a/b testing features we were implementing, we were able to get the engineering teams velocity and morale higher than it had ever been in the past. By spending the time to research what the users needed and how they used the solutions put in place to fill those needs, we were able to expand to the nursing market quickly, and eventually saw nursing students bringing in more revenue than medical students. And finally, by researching and testing multiple versions of wayfinding we were able to reduce the initial time-to-learning metric which was a huge contributor to people signing up and paying for a subscription.

Next

Back to Ryan’s Portfolio

View Ryan’s Linkedin

Contact Ryan

Ryan Allen

Currently designing @godaddy

Medium is an open platform where 170 million readers come to find insightful and dynamic thinking. Here, expert and undiscovered voices alike dive into the heart of any topic and bring new ideas to the surface. Learn more

Follow the writers, publications, and topics that matter to you, and you’ll see them on your homepage and in your inbox. Explore

If you have a story to tell, knowledge to share, or a perspective to offer — welcome home. It’s easy and free to post your thinking on any topic. Write on Medium

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store