How to Deliver Constructive Feedback in Difficult Situations

Thoughtful, empathetic language can make or break your business relationships

Dave Bailey
Apr 8, 2019 · 9 min read
Illustration: Leigh Wells/Getty Images

“We are dangerous when we are not conscious of our responsibility for how we behave, think, and feel.”―Marshall Rosenberg, Nonviolent Communication

The side-effect of empathy

Nonviolent communication

1. Observations versus evaluations

2. Emotions versus thoughts

Behind every negative emotion lies an unmet universal need.

3. Universal needs versus strategies

Great communication isn’t just about what you say, it’s about what other people hear.

4. Requests versus demands

In conflict, empathy is more effective than insisting or convincing.

The 40-word rule

How to react when your request is met with “no”

Boundaries and consequences

Compassionate leadership

The Founder Coach

Become the leader your team deserves

Dave Bailey

Written by

CEO coach to Series A+ founders, 3X venture-backed founder, angel investor, author of The Founder Coach

The Founder Coach

Insightful essays to help you become the leader your startup deserves

Dave Bailey

Written by

CEO coach to Series A+ founders, 3X venture-backed founder, angel investor, author of The Founder Coach

The Founder Coach

Insightful essays to help you become the leader your startup deserves

Medium is an open platform where 170 million readers come to find insightful and dynamic thinking. Here, expert and undiscovered voices alike dive into the heart of any topic and bring new ideas to the surface. Learn more

Follow the writers, publications, and topics that matter to you, and you’ll see them on your homepage and in your inbox. Explore

If you have a story to tell, knowledge to share, or a perspective to offer — welcome home. It’s easy and free to post your thinking on any topic. Write on Medium

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store