Video Chat Is Terrible and About to Get Much Worse

The technology ignores everything we know about how great conversation actually works

heather gold
6 min readOct 16, 2018

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Credit: Hero Images/Getty

Video chat has every appearance of being a solid win for human communication. It’s useful for companies with far-flung employees and for distant friends and family. With social media becoming ever more fractious, it seems like seeing and…

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