As a Designer, I Refuse to Call People ‘Users’

In an industry that touches so many lives, accurate terminology is essential

Credit: miakievy/DigitalVision Vectors/Getty Images

As terms, I find the U-words unethical and outdated.

UX design took off as a term near the beginning of 2009. Screenshot from Google Trends
An excerpt from a General Assembly email about user experience and design. Screenshot: Adam Lefton

Saying “user” strips a person of their circumstances… it eliminates context and reduces people to a single act.

Lead Content Strategist @ PayPal. Book lover. Baseball junkie.

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