Customize your emails
Secondary email addresses you say?
At Safepay we’re always listening to the valuable feedback provided to us by our partners. It helps us shape our products and build tools that help grow your business. So today, we’re happy to announce that all our existing and new partners can add secondary email addresses to their accounts.
A little background
Initially, the email address you signed up with when creating a Safepay account was also the email address that was displayed to your customers or clients when they purchased your products or services through Checkout. While this worked well for a few partners that signed up with their business email addresses, quite a few partners signed up with their personal email addresses. Automated receipts sent to their customers would show that email address which just kind of seemed weird both to customers and to the businesses serving them. So quite a few merchants reached out asking if they could change their email address to more accurately reflect their business when dealing with their customers. A few merchants also wanted to receive different types of email notifications to different addresses depending on their sensitivity. For example, one partner wanted all transaction notification emails to be sent to his business email address so that his support staff could be aware of new purchases, however he wanted more personal emails such as transfer emails to be sent to his personal email.
So like all good startups listening to customer advice, we built a solution.
Set your secondary email today
If you log in to your Safepay dashboard today, or create a new account you can navigate to a new page under Settings > Notifications to configure a secondary email address and optionally choose what type of notifications you want to send to that email. Setting a secondary email is also optional. For all merchants that choose not to set one, all email notifications will still be sent to your primary email address and your customers will see your primary email address in their receipts.
Setting a secondary email address will switch out what your customer sees on their receipt. So, if you created your Safepay account with your personal email, you can now set your business email as your secondary email and your customers will automatically start to see that whenever they make purchases from your store. Further, you can choose which types of email notifications you would like to receive to that secondary email as well. If you choose to leave those options blank, all email notifications will still be sent to your primary email address.
Looking ahead
Give it a try if you think this feature will be useful for your business and as always, please leave your comments and thoughts below.
If you’re new here and have new business that’s looking to start accepting digital payments, please checkout Safepay. Our mission is to build tools that delight and help entrepreneurs conduct business online in a secure environment.
Looking forward, we will continue to invest in learning from customer feedback to improve our offering to you and your customers.
Thank you for reading!
