Work – Sainsbury’s Customer Experience Design

in Sainsbury’s Customer Experience Design

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Steph Brooks
Rethinking shopping in store to be more inclusiveAt a Microsoft-sponsored hackathon, we worked on ideas to improve inclusivity and diversity at Sainsbury’s. Coming from digitally-focused…
Sep 13, 2022
Sep 13, 2022
Sainsbury's XD
The Who, What and Why of service design at Sainsbury’sWhat does a 150-year-old retailer know about keeping things fresh? Well, as you’ll soon find out, a heck of a lot. Enter the Sainsbury’s…
Sep 5, 2022
Sep 5, 2022
Beverley Sullivan
Design systems at Sainsbury’sOur bigger and better Design Systems team has been up and running for a few months now, so it feels like a good time to start to share what…
Jun 10, 2022
2
Jun 10, 2022
2
Sainsbury's XD
GOL picking handsets — Test, improve, test again!Picking customers’ online orders is a complex business. One aspect of that complexity is the use of the scanning handset that colleagues…
Apr 27, 2022
Apr 27, 2022
Karenmariebarrett
“Make My Day” — Experimenting with acts of kindnessAt Sainsbury’s we prioritise our customers by delivering great customer service where it matters. We introduced the “I Care” programme in…
Mar 15, 2022
1
Mar 15, 2022
1
Sainsbury's XD
Argos checkout — How best to amend things?We’ve been working on allowing customers to amend their trolley within the new Argos checkout page that went live in 2021. The challenge…
Mar 9, 2022
Mar 9, 2022
Aline Gomes Stachura
The fantastic world of experience design and app feedbackI used to work in another part of Sainsbury’s business and recently joined the mobile application team. By extension I also joined the…
Mar 3, 2022
Mar 3, 2022
Sainsbury's XD
Multiplying the value of the Sainsbury’s design systemIf you’re interested in design systems, you’ll know that they’re all about doing things right once, and then getting value through re-use.
Feb 10, 2022
Feb 10, 2022
dx.Lauren.Holman
The challenge of customer contact UXWhat does experience design work in the Customer Contact area involve? The answer is a variety of challenges and many opportunities. We’re…
Jan 25, 2022
Jan 25, 2022
Sainsbury's XD
How helpful is the Argos help page?We spent a few weeks in analysis and usability testing of Argos’ Help section a few months ago, and reached a stage in the design (although…
Oct 6, 2021
Oct 6, 2021
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in Sainsbury’s Customer Experience Design

Rethinking shopping in store to be more inclusive

At a Microsoft-sponsored hackathon, we worked on ideas to improve inclusivity and diversity at Sainsbury’s. Coming from digitally-focused…

The Who, What and Why of service design at Sainsbury’s

What does a 150-year-old retailer know about keeping things fresh? Well, as you’ll soon find out, a heck of a lot. Enter the Sainsbury’s…

Design systems at Sainsbury’s

Our bigger and better Design Systems team has been up and running for a few months now, so it feels like a good time to start to share what…

GOL picking handsets — Test, improve, test again!

Picking customers’ online orders is a complex business. One aspect of that complexity is the use of the scanning handset that colleagues…

“Make My Day” — Experimenting with acts of kindness

At Sainsbury’s we prioritise our customers by delivering great customer service where it matters. We introduced the “I Care” programme in…

Argos checkout — How best to amend things?

We’ve been working on allowing customers to amend their trolley within the new Argos checkout page that went live in 2021. The challenge…

The fantastic world of experience design and app feedback

I used to work in another part of Sainsbury’s business and recently joined the mobile application team. By extension I also joined the…

Multiplying the value of the Sainsbury’s design system

If you’re interested in design systems, you’ll know that they’re all about doing things right once, and then getting value through re-use.

The challenge of customer contact UX

What does experience design work in the Customer Contact area involve? The answer is a variety of challenges and many opportunities. We’re…

How helpful is the Argos help page?

We spent a few weeks in analysis and usability testing of Argos’ Help section a few months ago, and reached a stage in the design (although…

Editors

Martin White

Beverley Sullivan

Sainsbury's XD