Antonio FigueiredoModern Loyalty Architectures with SalesforceThe true purpose of a business is to create and keep customers.Oct 26, 2021Oct 26, 2021
Salesforce ArchitectsBusiness Continuity is More Than Backup and RestoreLearn how to create a Salesforce Business Continuity Plan that is right-sized for your organization.Oct 14, 20212Oct 14, 20212
Salesforce ArchitectsDesigning for High-Volume Writes in SalesforceScale your design to rapidly generate data in Salesforce while working within governor limits.Jun 15, 20211Jun 15, 20211
Varad G. VaradarajanAI-Based Email Processing in Salesforce with Heroku and AWSEmail- and voice-based communication still remain the top choices for customers when they want to communicate with agents. About 56% of…May 18, 2021May 18, 2021
John BorgenImprove Your Service Cloud Experience One Score at a TimeImprove Service Cloud experiences with case scoring, to help drive down the cost to serve, improve CSAT, and deliver maximum business valueApr 29, 2021Apr 29, 2021
Salesforce ArchitectsCaching in Salesforce Commerce Cloud — Part 2In Part 1, we covered caching fundamentals and specific caching strategies for Salesforce Commerce Cloud. In Part 2, we cover techniques…Feb 18, 20211Feb 18, 20211
Salesforce ArchitectsCaching in Salesforce Commerce Cloud — Part 1This is Part 1 of a two-part series on caching strategies used in Salesforce Commerce Cloud implementations.Feb 18, 20211Feb 18, 20211
Salesforce ArchitectsDiagnostics and Monitoring Tools for Salesforce — Part 2Security & Compliance and Release & MaintenanceNov 30, 2020Nov 30, 2020
Salesforce ArchitectsDiagnostics and Monitoring Tools for Salesforce — Part 1Development & Quality and Scale & PerformanceNov 30, 20206Nov 30, 20206
Abhi SurDigital On-boarding Journeys: The Science Supporting the ArtSalesforce architects are often engaged in helping enterprises build their customer journey maps to help customers transform. Out of the…Nov 18, 2020Nov 18, 2020