Making design core to the agile process

A look into how we built Salesforce’s Lightning Experience

Ian Schoen
Salesforce Designer

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In modern product design, Agile methodologies have become a standard for shipping products for both startups and large enterprise companies alike. In theory, the process follows a simple, contained structure that is iterative, collaborative and user-focused. But in practice, Agile is often complex — altered to fit and flex with the unique needs of individual product teams.

At Salesforce, the agile process is central to how we deliver products. It’s a framework that’s allowed us to develop rapidly through incremental improvements, iterate quickly upon feedback, and steadily develop.

But how does a team strive to make major innovations within an agile process and create transformative change at scale? At Salesforce, we faced this question head on. Here’s a look into how we took a new approach to build the Lightning Experience and make design core to our process.

Redesigning a product from the ground up

Lightning’s Opportunity Workspace

Less than a year ago, Salesforce launched the ‘Lightning Experience’, a redesign of the…

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