User Research

A User Researcher’s Guide to Getting Started With Ethics: How to Incorporate Ethics into your Design Process

Designing for the Cognitive Principles Behind Freemium

By Jess Shutt

Designing Your First Chatbot: What’s Top of Mind for Your Users?

What Is Human about Artificial Intelligence?

Lessons from Humanity.ai

How to Meet User Expectations for Artificial Intelligence

Research-based recommendations to create a human-centered AI experience

For those unfamiliar with artificial intelligence (AI), it is the simulation of human…

Designing Social Customer Support

How to help businesses reach their customers

Moving from Contact Centers to Customer Engagement Centers

Using personas to understand Service Cloud…

Historian to User Researcher

Pursuing my interest in people

The Demise of User Research?

“In a few short years, user research will no longer exist!”