Kate Hughes·Aug 31, 2023A Designer’s Guide to Dreamforce ’23Whether you’re in person or online, don’t miss all the places design is showing up at the AI event of the year. There’s something amazing about design at Dreamforce ’23. Now, it’s everywhere. You’ll see design on the big, broadcast stages (True to the Core & Developer Keynote); the theater…Design6 min readDesign6 min read
Kate Hughes·May 22, 2023There’s Always a Way to Do UX ResearchInsights can come from colleagues who have close relationships with or similar roles to end users — Designs are created and the next engineering cycle is about to begin. There’s no time for UX research — or is there? When you can’t put mocks in front of end users, consider seeking input from internal proxies. …UX Research6 min readUX Research6 min read
Kate Hughes·May 10, 2023Hey, Designers! Submit Your Session Idea for Dreamforce 2023Experienced and first-time speakers are welcome; deadline to submit proposal is June 6. — #DreamDesigners, we want YOU to present at Dreamforce 2023! The epic celebration of customer success is coming to San Francisco from Sept. 12–14, and we need your voices. …Dreamforce4 min readDreamforce4 min read
Kate Hughes·May 3, 2023Being Design-Led Can Help Speed Up Your Product Release ScheduleOur Briefcase Builder functionality went GA two cycles faster thanks to a shared design vision. — There is a common misconception that it takes too long to practice design-led product development — an approach that involves research early and often. Yet a project our team worked on actually moved faster due to being design led. By not rushing past the critical upfront questions, the team also…Design5 min readDesign5 min read
Kate Hughes·May 3, 2023Designers Thrive at Building Team Trust — Here’s HowLearn some go-to exercises for improving communications and camaraderie. — When team trust is high, it often means people have intentionally created a safe space for everyone to put ideas forward and build products that help make users successful. Designers can play a critical role in this effort. Building trust is critical. But what does that really mean? The international…Teaming5 min readTeaming5 min read
Anubha Dubey·Mar 28, 2023Five Tips for Making Your UX and CX Collaboration SingNurturing the partnership between product designers and content writers ultimately supports user success. — By Dana Holloway and Anubha Dubey “Content is part of the product. Content experience is part of the user experience. They should be involved from the beginning. When you have that engagement, you create meaningful content and experiences for our users.” -Kathryn Murrell, VP of UX at SalesforceDesign7 min readDesign7 min read
kellen mannion·Mar 3, 2023Do You Know How to Design with Color Contrast? Quiz Yourself to Find OutBefore you start If you aren’t familiar with color contrast, check out these resources: Creating Color Contrast Guidelines to Meet WCAG 2.1 and Beyond which was the result of an accessibility and product partnership to align on WCAG interpretations. Creating the Salesforce color system. Note: This quiz is based on Salesforce UI and…Accessibility4 min readAccessibility4 min read
Kate Hughes·Feb 15, 2023Your Look Inside Camp Design at TDX23Get to know some of the design skills that are the future of user experience — Design is always expanding and emerging in new and powerful ways. Soon, some of these advances will be on show from a fun, friendly corner of Trailblazer Forest at the learning event of the year, TrailblazerDX (March 7–8). …UX Design4 min readUX Design4 min read
Laine Riley Prokay·Feb 14, 2023You Can Help Carve a Path for DesignOps NewcomersDiscover which project types support skill development. By Laine Riley Prokay and Lisa Gordon The DesignOps field is still growing, which means opportunities abound. Let’s talk about how you can help skill up industry newcomers. It starts with getting them involved in basic projects at your company that operationalize, optimize…Designops3 min readDesignops3 min read
Jyoti Iyer·Jan 31, 2023Good Bot Design Means Never Having to Say: ‘I’m sorry, I didn’t get that’I am sure you’re familiar with that moment when you’re talking to a bot and you say something — even just “hello” — only to get the reply: “I’m sorry, I didn’t get that.” This unfortunate moment is like a “sorry cliff”: the conversation goes downhill from there. …Conversation Design7 min readConversation Design7 min read