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Salesforce UX

A collection of stories, case studies, and ideas from Salesforce UX

Introducing Design Systems Ops
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Introducing Design Systems Ops

Who bridges the gap between the design systems and the engineering team? I call these enablers: “Design Systems Ops”
Go to the profile of Kaelig
KaeligMar 14
Working for the public good

Working for the public good

How you can use your skills to make the world a better place
Go to the profile of Kathy Baxter
Kathy BaxterMar 16
Designing for a Truly World Wide Web

Designing for a Truly World Wide Web

5 ways localization affects UX
Go to the profile of Saisai Wang
Saisai WangMar 9
Turning Constraints into Catalysts for Creativity

Turning Constraints into Catalysts for Creativity

Lessons from Designing Inline Edit Experience in Lightning
Go to the profile of raymonst
raymonstMar 3
The Demise of User Research?

The Demise of User Research?

“In a few short years, user research will no longer exist!”
Go to the profile of nalini kotamraju
nalini kotamrajuFeb 19
Defining Principles to Drive Design Decisions

Defining Principles to Drive Design Decisions

There’s a standing joke here at Salesforce… Whenever someone in the product organization presents a list — and it could be a list of…
Go to the profile of JD Vogt
JD VogtFeb 4
How the Salesforce Lightning Design System Helped Me Onboard As a New Product Designer

How the Salesforce Lightning Design System Helped Me Onboard As a New Product Designer

I joined Salesforce UX last July as a full-time product designer, after a great summer internship in 2014. Fortunately for me, in the year…
Go to the profile of Katey Basye
Katey BasyeJan 28
Simplifying Processes through Design

Simplifying Processes through Design

Automation to Increase Salesforce’s Stickiness
Go to the profile of Jill Blue Lin
Jill Blue LinJan 13
From UCSD to Salesforce UX

From UCSD to Salesforce UX

How the “real world” has wildly surpassed my expectations
Go to the profile of Ayesha Mazumdar
Ayesha MazumdarJan 7
The Evolution of User Experience Research:

The Evolution of User Experience Research:

A reflection on 10 years of “Understanding Your Users”In 2003, Catherine Courage and I were working together as Usability Engineers at Oracle and teaching courses at conferences on research methods to an increasing number of non-researchers who needed to do research. For those who weren’t around in the early 2000s, the failure of Pets.com and so many like it resulted in VCs wanting to know that the startups they were investing in actually knew something about the users they were supposedly serving.
Go to the profile of Kathy Baxter
Kathy BaxterDec 21, 2015
Holding Off on High Fidelity

Holding Off on High Fidelity

How sketching can improve your design process
Go to the profile of Ken Skistimas
Ken SkistimasDec 2, 2015
From Zero to Hero: Communicating Research for Greater Impact

From Zero to Hero: Communicating Research for Greater Impact

A Case Study from the Enterprise
Go to the profile of Mabel Chan
Mabel ChanNov 24, 2015
Designing More Efficient Forms

Designing More Efficient Forms

Examples from Salesforce’s Lightning Experience
Go to the profile of raymonst
raymonstOct 27, 2015
Invisible UI: The Tussle Between Personal Privacy and Technological Capability

Invisible UI: The Tussle Between Personal Privacy and Technological Capability

The invisible UI is a vision that has been floating through the progress of technology ever since we were first able to interact with a…
Go to the profile of Andrew Huang
Andrew HuangOct 20, 2015
The Salesforce Team Model for Scaling a Design System

The Salesforce Team Model for Scaling a Design System

Nathan Curtis has written a lot about Design Systems. If you’re unfamiliar with what a Design System is, you can check out how he defines…
Go to the profile of jina ₍˄ุ.͡˳̫.˄ุ₎
jina ₍˄ุ.͡˳̫.˄ุ₎Oct 13, 2015
People-Powered Design

People-Powered Design

How Dreamforce brought design face-to-face with our customers
Go to the profile of Ken Skistimas
Ken SkistimasOct 6, 2015
User Experience is a Two-Way Street

User Experience is a Two-Way Street

How an open dialog with our customers helps shape the future of the Salesforce Marketing Cloud
Go to the profile of Stephanie Brechbuhl
Stephanie BrechbuhlSep 29, 2015
How to find the one

How to find the one

All you need to know to recruit the right participants for your customer research
Go to the profile of Sarah Park
Sarah ParkSep 25, 2015
Building an Enterprise CSS Framework

Building an Enterprise CSS Framework

Early in my career as a front-end developer, I was very idealistic. It seemed things were black or white. That there was a right or wrong…
Go to the profile of Stef. Sullivan Rewis
Stef. Sullivan RewisSep 15, 2015
Salesforce Lightning Design System

Salesforce Lightning Design System

Lightning Experience Everywhere
Go to the profile of Christophe Coenraets
Christophe CoenraetsSep 8, 2015
Salesforce UX at Dreamforce 2015

Salesforce UX at Dreamforce 2015

Come check out Salesforce User Experience team in the DevZone at Dreamforce, September 15–18 on the second floor of Moscone West in San…
Go to the profile of Brian New
Brian NewSep 2, 2015
How to make UX site visits easier for large customers

How to make UX site visits easier for large customers

Let’s talk about the unsung heroes of enterprise UX: our customers. At Salesforce, we routinely call on our customers’ admins, managers…
Go to the profile of Mary Trombley
Mary TrombleyAug 27, 2015
Designing Products That Scale

Designing Products That Scale

The design system and style guide behind Salesforce1
Go to the profile of Brad Haynes
Brad HaynesDec 9, 2013
The Lightning Design System — the Next Generation of Living Style Guides

The Lightning Design System — the Next Generation of Living Style Guides

Sixteen years ago, Salesforce reinvented CRM in the cloud. Today our Lightning Design System reinvents enterprise UX at scale.
Go to the profile of Amy Lee
Amy LeeAug 26, 2015
How We Designed the New Salesforce at Scale

How We Designed the New Salesforce at Scale

Lightning Experience is Salesforce’s most beautiful product. But being beautiful isn’t enough. We’re an enterprise company that recognizes…
Go to the profile of Craig Villamor
Craig VillamorAug 25, 2015
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7 Things Every Designer Needs to Know about Accessibility

7 Things Every Designer Needs to Know about Accessibility

Accessibility enables people with disabilities to perceive, understand, navigate, interact with and contribute to the web.
Go to the profile of Jesse Hausler
Jesse HauslerApr 15, 2015
10 Questions You’ll Be Asked in a UX Interview

10 Questions You’ll Be Asked in a UX Interview

Notes from a young designer
Go to the profile of Ian Schoen
Ian SchoenJan 27, 2015
Accessible Interface Design

Accessible Interface Design

On designing with accessible color contrast ratios
Go to the profile of Adrian Rapp
Adrian RappFeb 24, 2015
10 Questions You Should Ask in a UX Interview

10 Questions You Should Ask in a UX Interview

Interviewing your interviewer is critical in determining whether a design job is the right fit for you, too
Go to the profile of Ryan Scott
Ryan ScottJun 2, 2015
Living Design System

Living Design System

An approach for delivering a consistent designcross-platform. ¶ Scaling a design across all form factors and platforms has become the new challenge in the software industry. From watch to phone to tablet to desktop, teams must also consider iOS, Android, Win8 and HTML5 implementations. Opinions on native vs. HTML5 aside, most companies use a mix of both to balance the best user experience with time to market and reusability cross-platform. ¶ So, how the heck do you apply the same design principles to a heterogeneous environment like this…
Go to the profile of Sönke Rohde
Sönke RohdeSep 11, 2014
iTerm2 with Zsh Shell

iTerm2 with Zsh Shell

An alternative to the default terminal and bashIf you use a terminal frequently it’s worth trying to make that very experience the best possible to be productive. ¶ On OSX you have the Terminal application which by default uses the bash shell. If you are using Git and want a custom bash prompt, the setup is quite cumbersome. I actually blogged about one solution back in 2009. Doing this setup whenever you get a new computer or update the OS turns out to be quite a pain in the ass.
Go to the profile of Sönke Rohde
Sönke RohdeJun 27, 2014
Best Practices on Creating Effective Personas

Best Practices on Creating Effective Personas

Tips from Salesforce UX
Go to the profile of Alison Kather
Alison KatherDec 9, 2014
Fashion Tech brought to Life

Fashion Tech brought to Life

Exploring the work and journey of Anouk Wipprecht
Go to the profile of Ian Schoen
Ian SchoenMay 19, 2015
A Practical Approach to Building Great Products & Teams

A Practical Approach to Building Great Products & Teams

A set of values I follow to make product decisions and get things done
Go to the profile of Chris Abad
Chris AbadNov 8, 2013
User research is good for everyone

User research is good for everyone

Summary: I love having the opportunity to be directly involved in user research. I feel it goes a long way to making me a better designer…
Go to the profile of D. Keith Robinson
D. Keith RobinsonDec 3, 2014
Designing for Empathy and Retention

Designing for Empathy and Retention

Five lessons from an intimate evening with IDEO’s top designers
Go to the profile of Ryan Scott
Ryan ScottMar 24, 2015
Projectors don’t lie.

Projectors don’t lie.

They just exaggerate a little.
Go to the profile of Cordelia
CordeliaDec 30, 2014
5 Tips for a Great UX Portfolio

5 Tips for a Great UX Portfolio

Building a portfolio is a daunting task. It’s extra work that no one wants to spend nights and weekends on — but getting it done is the…number one thing standing between you and an interview for your dream job, or maybe a trip to a really great conference (see the shameless plug at the end of this post). ¶ Here are 5 tips to help get your portfolio noticed: ¶ 1. Own your brand ¶ An introduction or “about me” section is your chance to make a personal elevator pitch for your unique talents and interests. How did you get here? What are your personal strengths?
Go to the profile of Anna Mieritz
Anna MieritzAug 21, 2015
Takeaways from the Enterprise UX 2015 Conference

Takeaways from the Enterprise UX 2015 Conference

A view from the Salesforce design team
Go to the profile of Arthur Che
Arthur CheJun 17, 2015
A Design Journey — from Prototype to Dreamforce (Part 4)

A Design Journey — from Prototype to Dreamforce (Part 4)

Designing for Interactive Experiences
Go to the profile of Eli Sebastian Brumbaugh
Eli Sebastian BrumbaughMay 5, 2015
A Design Journey — from Prototype to Dreamforce (Part 1)

A Design Journey — from Prototype to Dreamforce (Part 1)

How the UX Design Shop experience was born from the Salesforce UX team with the right dose of passion, people, design and technology.
Go to the profile of Bruno Fonzi
Bruno FonziMar 3, 2015
CSSConf Oakland

CSSConf Oakland

On Tuesday, December 9th, I had the opportunity to attend Oakland’s first CSSConf. CSSConf started in the US (Amelia Island), and has…
Go to the profile of jina ₍˄ุ.͡˳̫.˄ุ₎
jina ₍˄ุ.͡˳̫.˄ุ₎Dec 16, 2014
A Design Journey — from Prototype to Dreamforce (Part 3)

A Design Journey — from Prototype to Dreamforce (Part 3)

JavaScript loves you: Using code to create interactive experiences for surprise and delight
Go to the profile of Amy Lee
Amy LeeMar 31, 2015
Being a Product Design Scientist

Being a Product Design Scientist

A workflow for rapid, hypothesis-driven design cycles
Go to the profile of Chris Abad
Chris AbadAug 12, 2014
Beginner’s Mind

Beginner’s Mind

In Zen Buddhism, a beginner’s mind encourages openness, eagerness, and a lack of preconception. For designers, this is a good method to…
Go to the profile of Jason Wang
Jason WangJul 10, 2015
InfoGrain: PlistBuddy Is Your Buddy

InfoGrain: PlistBuddy Is Your Buddy

Change Your iOS Build Number to Match the Jenkins Build Number
Go to the profile of Amy Lee
Amy LeeJul 17, 2014
Design Your Dream Job

Design Your Dream Job

Work with Salesforce UX!We are looking for creative, curious, and inspired people to join our team. Take a look at our four exciting roles. If one of them sounds like you, we’d love to hear from you! If you have questions about any of these roles, feel free to tweet us at @SalesforceUX! ¶ Creative Director ¶ Be the arbiter and keeper of our product brand: maintain a creative vision for our overall design language, push the UX team to higher levels of design excellence, and collaborate with cross-disciplinary teams…
Go to the profile of jina ₍˄ุ.͡˳̫.˄ุ₎
jina ₍˄ุ.͡˳̫.˄ุ₎May 27, 2015
Skipping Groundhog Day

Skipping Groundhog Day

A list of my toughest challenges I’ve come across in user research — and the advice I wish I’d taken before 6:00 AM rolled around again.
Go to the profile of Mary Trombley
Mary TrombleyFeb 6, 2015
InfoGrain: Expand the Tap Zone

InfoGrain: Expand the Tap Zone

Fingers are wonderful tools to pick up pens, move mice, and hit keys. But they’re not so good at tapping on an exact pixel target. This is…
Go to the profile of Amy Lee
Amy LeeJul 31, 2014
Upcoming Events

Upcoming Events

We love partnering with events who gather curious and talented people, just to see what might happen. Here are a few events to check out!
Go to the profile of Christopher Auyeung
Christopher AuyeungApr 28, 2015
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