Sam Mustafa on How Technology is Changing the Restaurant Industry

Over the years, the restaurant industry has evolved significantly with new advances in technology.

Sam Mustafa
Jun 6, 2018 · 3 min read
Sam Mustafa has dramatically increased his restaurant business success through the use of technology.

Charleston Hospitality Group’s Founder and CEO Sam Mustafa, has made some of his best decisions proliferating his business through new technology trends. These trends have improved everything, from improving guest experiences to increasing sales and productivity. Novel technologies have shifted the industry from relying on the business of bringing customers food from within the restaurant, to having multiple streams to increase profits. In his firsthand experience managing fine dining restaurants, casual dining, entertainment venues and catering, Mustafa shares how technology has had a positive impact on the restaurant industry. Here’s what’s resulted from new technology:

More Revenue Streams

Sam Mustafa — Apps such as UberEats and SkipTheDishes, have allowed restaurants to offer more viable options for customers who would rather have their food brought to them.

Optimized Operations

Softwares and Apps create efficiencies by notifying managers and employees about changes in the menu, shift changes, time-off requests, scheduling conflicts, sale updates, and more. Scheduling softwares alone have reduced labor costs by 2 percent in the restaurant industry. With these extra responsibilities being taken care of, managers and staff can focus on more urgent and pressing issues that restaurants face on a daily basis.

Better Experience for Customers


For big industry leaders like Sam Mustafa, advancements in technology have created an exciting change up in the way restaurants are managed. As you can see, a restaurant that doesn’t utilize all the positive tools technology has to offer can quickly fall behind in service and management. However, technology isn’t always 100% fool proof! Be prepared for mistakes; after all, mistakes happen, but what’s most important to the customer is how you handle them! Mustafa looks forward to what other improvements technology will bring to the table, and encourages others to keep in the know.

Sam Mustafa

Sam Moustafa is a renowned expert in the food & hospitality…

Sam Mustafa

Written by

Sam Mustafa is the owner of Charleston Hospitality Group, and is from Charleston, South Carolina.

Sam Mustafa

Sam Moustafa is a renowned expert in the food & hospitality industry. Originating from Charleston, South Carolina, Mr. Moustafa's company has seen tremendous growth over the past 10 years, resulting in 9 successful businesses in the Charleston, NC area.

Sam Mustafa

Written by

Sam Mustafa is the owner of Charleston Hospitality Group, and is from Charleston, South Carolina.

Sam Mustafa

Sam Moustafa is a renowned expert in the food & hospitality industry. Originating from Charleston, South Carolina, Mr. Moustafa's company has seen tremendous growth over the past 10 years, resulting in 9 successful businesses in the Charleston, NC area.

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