5 Best AI Tools for IT Professionals of 2024
Imagine having a set of tools at your disposal that automate scripts, predict device issues before they occur, mitigate mundane tasks, and provide device insights with minimal effort. How cool is it? Right? Here’s where AI-based tools for IT professionals take center stage. These tools have reshaped IT functions and enhanced work efficiency and reliability.
AI tools are transforming the role of system administrators, by reducing downtime and streamlining workflows. These tools leverage machine learning algorithms and advanced analytics to detect anomalies, perform root cause analysis, and provide predictive insights. This allows IT admins to be proactive. There are various benefits, such as increased operational efficiency, enhanced problem-solving capabilities, and the ability to focus on strategic initiatives rather than being bogged down by routine tasks.
In this blog, we will be looking at 5 best AI tools with varying capabilities that will reduce the workload of IT professionals, making their jobs easier, faster, and more effective.
Top AI-based software for IT admins
1. Scalefusion AirThink AI
Scalefusion is a cloud-based UEM solution with a comprehensive set of device management features for businesses of all sizes. It optimizes the efforts of IT admins by providing a suite of capabilities that will enhance their productivity.
With AirThink AI, you harness the combined power of technology and artificial intelligence at your fingertips. It is based on OpenAI’s GPT language model and designed and trained to assist IT admins in managing devices more effectively.
System administrators get to leverage the capabilities of machine learning and natural language processing to generate automated scripts for macOS, Windows, and Linux by using AirThink AI.
How does it work?
AirThink AI enables IT teams to generate Powershell, Shell, Bash, or Python scripts instantly from a single dashboard. It uses machine learning algorithms to generate automated scripts, reducing script errors and leading to better device management. It also allows you to update your existing scripts based on previous conversations.
To ensure that your script is efficient and effective, it analyzes the script and provides feedback on errors and potential improvements. It provides detailed insights into script accuracy. You just need to copy and paste the code into the chatbox.
Benefits for IT professionals
- Experience user-friendly interface and easy-to-use features
- Automate device policies and streamline endpoint management
- By leveraging machine learning algorithms, you get highly accurate scripts
- With advanced automation capabilities, generate custom scripts right away
Pricing
- Basic plan (Essentials) starts at $2 per device per month (billed annually)
- 14-day free trial is available with all features included
2. IBM Cloud Pak for AIOps
IBM is a global technology innovator, advancing AI, automation, and hybrid solutions. It aims to ease IT operations making them seamless and proactive.
With the strengths of artificial intelligence, machine learning, and automation, Cloud Pak for AIOps helps IT professionals address incident management and remediation. It provides predictive insights on issues to prevent them before they arise, ensuring smoother and more efficient IT operations.
Cloud Pak for AIOps enables you to reduce operational costs and gain visibility into performance data and dependencies across digital environments.
How does it work?
IBM Cloud Pak for AIOps leverages AI to automate IT operations. It integrates and analyzes data across various environments to detect, diagnose, and resolve incidents in real time. By using AI-driven insights, it predicts potential issues, identifies root causes, and recommends solutions, thereby reducing manual intervention.
This platform supports hybrid cloud environments, allowing IT teams to manage resources efficiently, enhance operational efficiency, and minimize downtime. The unified dashboard provides comprehensive visibility and control, ensuring proactive IT operations management.
Benefits for IT professionals
- Get actionable insights for better decisions via contextualized data
- Speed up incident resolution with proactive recommendations from advanced analytics and ML
- Save time with automated provisioning for efficient resource management
- Choose flexible deployment options tailored to organizational needs: on-premises, cloud, or hybrid
Pricing
Available on request.
3. Freshworks Freshservice
Freshworks is a cloud-based software-as-a-service company that provides cloud-based tools for IT administrators, customer relationship management, and e-commerce marketing. It is a leading modern SaaS solution provider that solves multiple, complex business problems.
Freshservice is Freshwork’s AI-powered cloud-native service management solution. It provides IT and sysadmins with a unified IT operations management experience, empowering businesses to achieve efficiency and productivity.
How does it work?
Freshservice is a comprehensive solution that covers IT service management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM).
It streamlines ITSM with features like incident, service request, problem, change, and release management, supported by robust reporting and analytics. For ITAM, it offers asset discovery, lifecycle management, a CMDB (configuration management database), and software and contract management.
For ITOM, Freshservice provides workflow automation, service health monitoring, event management, on-call coordination, major incident management, and a status page. These features collectively enhance IT operations, optimize service delivery, and ensure efficient resource management.
Benefits for IT professionals
- Improve IT efficiency with automated workflows and incident handling.
- Track and manage IT assets for compliance and efficiency.
- Swiftly resolve issues with robust management systems.
- Gain insights for informed decisions on service and asset performance.
- Enhance team communication and collaboration with self-service features.
Pricing
- Basic plan starts at $17 per agent per month, billed annually
- 14-day free trial plan is available on the ‘Enterprise Plan’
4. Splunk IT Service Intelligence (ITSI)
Splunk is a data-to-everything platform powering IT operations, DevOps, and security. It provides capabilities that enable IT and security teams to collect real-time data from any source.
Splunk IT Service Intelligence (ITSI) is an AIOps solution that correlates and applies machine learning to all data for real-time, predictive performance monitoring and integrated IT management workflows. It enables IT teams to prevent incidents before they impact the business, and detect, respond, and resolve incidents all from one place.
How does it work?
Splunk IT Service Intelligence (ITSI) provides a holistic, service-centric perspective on IT infrastructure and services. It centralizes AI-driven incident prediction, detection, and resolution, reducing IT workloads.
Splunk ITSI monitors service health, business metrics, and supporting systems with a centralized dashboard. This protects your organization’s key performance indicators (KPIs) and service-level agreements (SLAs). It also reduces downtime by automating event correlation, incident prioritization, and integration with ITSM tools like Jira.
It enables you to leverage machine learning and predictive analytics like anomaly detection and adaptive thresholding to predict and prevent issues before they impact performance.
Benefits for IT Professionals
- Track KPIs and service availability with performance dashboards.
- Detect future issues using machine learning and historical data.
- Aggregate events and trigger alerts with machine learning.
- Prioritize critical incidents based on their severity and impact.
- Trigger tickets, responses, or playbooks directly from incident reviews.
Pricing
Available on request
5. Moogsoft AIOps
Moogsoft is an AIOps incident management platform that advances enterprise availability with modern ITOps. It is designed to assist system administrators in maintaining system availability. It mainly focuses on providing solutions to manage the increased flow of telemetry data, systems, and tools.
Moogsoft brings IT operations, observability, and incident management teams onto the same page. This helps lower the mean time to detect (MTTD), investigate, and resolve incidents (MTTR) so you can move from reactive to proactive.
How does it work?
Moogsoft enhances IT operations by automating noise reduction, anomaly detection, and incident management. It filters irrelevant alerts and uses machine learning to detect technical issues early.
By correlating data from multiple sources, Moogsoft provides a comprehensive view of the IT environment, aiding in root cause analysis and impact assessment. The platform also automates incident response workflows.
Moogsoft facilitates cross-team collaboration through a unified system of engagement, ensuring seamless operation within diverse IT environments.
Benefits for IT professionals
- It allows you to ingest multiple platforms into Moogsoft
- Has intuitive and easy user-interface
- You get excellent customer support
- Ensures flexibility and compatibility within diverse IT environments
Pricing
Available on request.
Choosing the Optimal AI-based Tool
Artificial intelligence has proved crucial for simplifying various IT tasks. Integrating AI with machine learning has simplified work for IT professionals. AI-based tools for administrators have made their lives much easier and enhanced work efficiency. From generating automated scripts to incident management, AI can execute such tasks instantly.
When choosing an AI tool for IT tasks businesses should consider factors such as its suitability for specific needs, scalability, integration capabilities, data security, ease of use, vendor support, cost-effectiveness, performance, and customizability. These factors ensure the tool aligns with business goals and integrates smoothly into existing systems.
Free trials of the above-mentioned AI tools/platforms can be availed to assess their performance and suitability to your organization’s needs. We believe you can find the perfect fit for your business from the above-listed solutions.
Frequently Asked Questions (FAQs)
- What are AI tools, and how can they benefit system administrators?
AI-based tools are designed to automate, optimize, and manage IT tasks. For system administrators, these tools can automate repetitive administrative tasks, enhance security, predict system issues, and streamline workflows, significantly improving efficiency and reducing manual workloads. Examples include system administrator software like Scalefusion Airthink AI and Splunk.
2. How can AI-based tools improve system administration?
AI-based tools improve system administration by automating routine tasks, enhancing security through real-time threat detection, optimizing system performance, predicting failures for proactive maintenance, and streamlining IT operations. These AI admin tools result in increased efficiency, reduced downtime, and better resource management.
3. What are the key considerations when choosing AI software for sysadmins?
When choosing AI software for sysadmins, consider compatibility with existing system administration software, ease of integration, scalability, security features, cost, vendor support, and the specific needs of your IT tasks. Evaluate how well the AI-based tools for sysadmin can automate routine tasks, enhance performance, and provide actionable insights.
4. What is the use of AI for system administrators?
Sysadmins can use AI for IT tasks in the following ways:
- Handle repetitive IT tasks such as system monitoring, software updates, and backups, freeing up time for strategic work.
- Detect and respond to threats in real time, identifying unusual patterns and potential breaches.
- Predict hardware failures and system issues before they occur allowing for proactive maintenance and minimizing downtime.
- Improve incident management, automate workflows, and provide actionable insights, enhancing overall efficiency and productivity.
