Leigh Morgan Interview: Management Rules of Thumb for Navigating Crises

CASE at Duke
Scaling Pathways
Published in
1 min readJan 29, 2021
30 minute interview with Leigh Morgan, Chief Operations & Strategy Officer, Nia Tero; recorded 17 April 2020

“I encourage you to constantly be testing and practicing and piloting your adaptations. That should be an ethos and a part of your culture all the time but is especially important right now [during the Covid-19 crisis]. In this context, you’re just going to try things that you otherwise would not be so willing to innovate and adapt — be flexible.” — Leigh Morgan, Chief Operations & Strategy Officer, Nia Tero

CASE Executive Director Erin Worsham interviews Leigh Morgan, current Chief Strategy and Operations Officer at social enterprise Nia Tero, who also brings extensive experience navigating through disruption from her roles as COO of The Bill & Melinda Gates Foundation (during the Ebola outbreak) and as an executive with a number of biopharma companies. She shares many management rules of thumb for navigating crisis, including regular check-ins to determine what is actually in your control and what you should “stop, start, and continue.”

Photo by Maarten van den Heuvel on Unsplash

See shorter topic-specific clips from the interview here:

To see more interviews and articles providing insights and tips on social enterprises navigating crisis, visit our feature page here.

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CASE at Duke
Scaling Pathways

The Center for the Advancement of Social Entrepreneurship (CASE) at Duke University leads the authorship for the Scaling Pathways series.