One Happy Customer

The third item in my 2022 work mantra is to “Make One Happy Customer, Then Another”. What does this mean?

Photo by Austin Schmid on Unsplash

The entrepreneurial training I took last year made a distinction between making a customer happy and making a happy customer. Making a customer happy is an emotion that can be a fleeting state. Making a happy customer implies a more permanent state. There is also the suggestion that a customer who is happy gets what they want…

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