Waves: Crash or Ride

How reactive or proactive is your organization in its operational decision-making?

I recall a particular moment in my career. My company had just hired a new EVP of Operations who was currently addressing the corporate operations support technical group of which I was part.

He came out strong and read us the riot act. Part of his message was, “You bring us the problems, and we’ll make the decisions.” What he meant was, the leaders would be making the decisions around here, not the engineers, thank you very much.