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Don’t Flatline, Keep Your Finger on Your Customers’ Pulse

Light touch research methodologies and tools for staying in tune with your customers’ voice

Cheryl Paulsen
Feb 11, 2018 · 6 min read

Micro Surveys

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Email survey question
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Micro survey (using SurveyMonkey)

On-site messages

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Hotjar Poll on SEEK
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Intercom message with Emoji based voting
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Intercom message with external survey link
Interruptions can be annoying

Double-jacking with Customer Service

Phone calls


SEEK blog

At SEEK we’ve created a community of valued, talented…

Thanks to Rob Scherer, cameron rogers, and Mimi Turner

Cheryl Paulsen

Written by

Product Designer with a passion for human behaviour.

SEEK blog

SEEK blog

At SEEK we’ve created a community of valued, talented, diverse individuals that really know their stuff. Enjoy our Product & Technical insights…

Cheryl Paulsen

Written by

Product Designer with a passion for human behaviour.

SEEK blog

SEEK blog

At SEEK we’ve created a community of valued, talented, diverse individuals that really know their stuff. Enjoy our Product & Technical insights…

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