ServiceNow vs. “Service! Now!”: Why data analytics teams should operate like the IT service desk

Manage expectations by responding rather than reacting

Nicole Lillian Mark
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4 min readMar 9, 2023

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If you’ve been a data practitioner for longer than a week, someone has come up to your desk — if your corporate overlords have forced you back into an office, except now you don’t even have your own desk, or if you worked in an office pre-pandemic — and asked, “Could you just get these numbers for me real quick? Super Important White Guy needs them.” The most generous…

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Nicole Lillian Mark
SELECT * FROM data;

data visualization engineer | Tableau Social Ambassador | community builder | dog mom | vegan | yoga practitioner