Never tried texting your customers? You’re missing out.

Team AMI
Team AMI
Sep 23, 2019 · 2 min read
Next time you’re reaching out to a Customer, trying sending a text instead of email!

Do you do most of your reach outs for your direct sales business over email? Many direct sellers have shared feeling scared of sending texts to Customers in particular.

Did you know that SMS has a 98% open rate versus 20% for emails? We’re here to share that texting is a great way to build connections with your Customers. If you don’t have an easy way to text your Customers, we encourage you to give the Sell with AMI app a try.

Tips for texting with success

U: Understand your audience. Keep in mind that you are communicating with a potential client. Keep the tone professional and present yourself in a way that you can be taken seriously.

C: Communicate clearly. Avoid sarcasm, inside jokes or emojis that could be misinterpreted. Read your message back to yourself to check for clarity before hitting ‘send’.

C: Chill. If you don’t get a response as quickly as you’d like, don’t stress. Assume the recipient is busy and will get back to you when they’re able. Resist the urge to double text.

E: Etiquette. Address your contact directly, so they know the text they receive isn’t a generic message you send to multiple clients. Personalize when you can and where it’s appropriate. It’s why AMI’s default message templates automatically do this for you.

S: Send at the right time. Consider the timing of your message. If it feels too early in the morning or too late in the evening to contact someone about business, it probably is. Also, be mindful of possible time zone differences.

S: Support your pitch. Be prepared to answer follow-up texts with facts, links (like product wishlists) and information to make the sale.

Never tried texting your customers? We challenge you to give it a try using the Sell with AMI app!


This piece was written by Shari Stuerenberg.

If you enjoyed this story, please click the 👏 button and share to help others find it!

About Us

We would also love to work with you on future blog posts. If you would like to share your story and experience, send us a blog submission!

Sell with AMI

Stories, spotlights, and insights into the changing face of the direct sales industry

Team AMI

Written by

Team AMI

We’re changing how direct sellers build the relationships key to their businesses & transforming the perception of the direct sales industry.

Sell with AMI

Stories, spotlights, and insights into the changing face of the direct sales industry

Welcome to a place where words matter. On Medium, smart voices and original ideas take center stage - with no ads in sight. Watch
Follow all the topics you care about, and we’ll deliver the best stories for you to your homepage and inbox. Explore
Get unlimited access to the best stories on Medium — and support writers while you’re at it. Just $5/month. Upgrade