Serve Your Customer with Enthusiasm

In the service company, our primary goal is to make our client happy. Customer happiness depends on many factors. In this article, I will focus on the role of enthusiasm in the customer services.

Let’s imagine the following scenario: You hire a team to finish a project. In most cases, product owners are emotionally involved in the project. Naturally, they believe in the idea behind the project, and they can’t wait until it becomes a real thing. Now, it is our turn to convert the great idea into reality. In the best scenario, everyone involved should believe in the project the same way the customer does. Moreover, if the team members like the project, they are willing to invest their free time in discovering new opportunities to build a better product. After discovering new paths, new options, and new solutions, they can present them to the client.

What are the benefits of such relation? The team will provide a better product. The team members will be able to work with solutions of their choice; and therefore, they will pursue working constructively. When our customers see the difference, they will raise their trust level for the company automatically. It is all because we get involved in developing the product together with the client.

your satisfaction improves customer satisfaction

We can be a part of the process on every possible level. We don’t have to be afraid of that. If you find that some competitors did something interesting, or they have a better business model, share that information with you customer. Your point of view does matter.

What type of people can simplify the enthusiasm-driven process? “The enthusiasts” is the answer. How to figure out if an individual is an enthusiast? Talk with people, and see what they are doing after “regular working hours.” You don’t need to attract such people to spend their free time on self-growing. If it’s their hobby, they will always do it. The thing you may do is to show them where they should move their focus point. Consequently, their hobby won’t be only a bit of fun, but it will be beneficial for the customer, the team and our company as well.

Image: Matthias Ripp