Closing the “Gap” — Generating solid ideas
Feedback from Professor:
You seems to have several thoughts but they aren’t focused around a clear opportunity statement. What are her particular needs and desires during her visit and how is that translated into an opportunity to respond through design activity? There are some elements in your notes that aren’t clear or developed yet, for instance: To what degree is she visually impaired? What specifically are her physical disabilities? What does independence mean to her? How does the service dog function as a tool? Have you checked to see what the policies are for service dogs at the care facility (don’t used UPMC per the agreement with Gretchen and team). Based on her disabilities, how does she use a phone? Is it a regular one or one for special needs? What does “likes her space” mean? Answering these more intentionally will expose opportunities more clearly.
Question:
What are her particular needs and desires during her visit and how is that translated into an opportunity to respond through design activity?
Answer:
My current persona’s needs is a first time check-up (one of many) in a new area she is moving to. She wants to check the facility and service as she has her first check-up with them to see if there is any trouble with her eyes because she is having some discomfort. This can be translated into an opportunity because if you make the process as easy as possible for someone who is foreign to the environment, it’ll boost the patients confidence and their ability to trust in the hospital’s service.
Question:
There are some elements in your notes that aren’t clear or developed yet, for instance: To what degree is she visually impaired?
Answer:
She is completely blind, but developed this blindness overtime from a young age.
Question:
What specifically are her physical disabilities?
Answer:
She has no other physical disabilities besides her being blind. She is still a healthy young adult who is able to exercise and lives alone.
Question:
How does the service dog function as a tool?
Answer:
The service dog act as her companion as well as a guide for a foreign area. When in unfamiliar areas, she is able to use her service dog more reliably than her phone. Also her dog provides company as well as being an indicator of a blind person passing through.
Question:
Have you checked to see what the policies are for service dogs at the care facility (don’t used UPMC per the agreement with Gretchen and team). Based on her disabilities, how does she use a phone?Is it a regular one or one for special needs?
Answer:
“Generally, yes. Service animals must be allowed in patient rooms and anywhere else in the hospital the public and patients are allowed to go. … However, the hospital must give the patient opportunity to make arrangements for the dog’s care before taking such steps”
Question:
What does “likes her space” mean?
Answer:
My persona likes to be as independent as possible. Having to grow up blind has made her used to having a readily available person with her, but wants to live without being dependent on her family or others. Being a young adult, she has the capability to live on her own. She’s also just an introvert. Not having to interact to others as much as possible is her preferred.
