Refocusing on design “Gap”:
You seems to have several thoughts but they aren’t focused around a clear opportunity statement. What are her particular needs and desires during her visit and how is that translated into an opportunity to respond through design activity? There are some elements in your notes that aren’t clear or developed yet, for instance: To what degree is she visually impaired? What specifically are her physical disabilities? What does independence mean to her? How does the service dog function as a tool? Have you checked to see what the policies are for service dogs at the care facility (don’t used UPMC per the agreement with Gretchen and team). Based on her disabilities, how does she use a phone? Is it a regular one or one for special needs? What does “likes her space” mean? Answering these more intentionally will expose opportunities more clearly.
What is the “gap” I’m trying to close?
- How can people with visual disabilities (almost blind) have the information they need beforehand or at the UPMC building to improve their confidence?
- What does one do as they wait for their appointment?
- How can we improve their waiting time to curve “anxiety” (waiting for feedback or appointment or being anxious in a public unknown space) and make it more efficient(entertainment or informative sessions that could also act for rehabilitation) for the patient?
- How can we allow a blind patient to be independent as much as possible? With them not having the need of services, but it is still available to them. (A sort of behind the scenes tool or service to allow the patient to not need the aid of other people).
Opportunity Statement:
How can we ensure the patient feels safe in their space (while they wait in a waiting room). How can we provide a secured privacy and feeling of comfort to make them feel like they can relax without having to worry about others?
