Stakeholders and stakeholder mappings

Stakeholders:

• Patients coming for treatment — visually impaired/blind or rehabilitation
• Nurses, Doctors, Employees of the building
• Receptionists
• Healthcare Service Workers

Different Stakeholder Mappings:

1. Navigating the Building and getting service
2. Treatment Description for the patient

(Will upload more)

Possible Areas of Design Innovation:

• Common Spaces (Lobby and Garden)
• Communication between Patient and Provider
• Communication between both Providers
• Rehabilitation Area (Equipment or Accessibility)

Summary:

I still do not know what I want to dive into in terms of the 2 opportunities we have to design. What will help is knowing UPMC’s specific process in treating a patient as well as what kind of process a patient goes through as they enter in the building for treatment (or even before then for appointment).

There are too many options, but the list that I have provided above is the start of what I am thinking and I will shortly make it the problem statement more specific within the scope of the 4 possible areas of design innovation.