Week 8 (10/26–10/30) — Fleshing Out Concept after Midterms

Storyboards

To detail out the scenarios in which a patient would receive our booklet in more detail, we started storyboarding what a patient’s user journey might look like, starting from the moment they first noticed something was off with their vision. However, we quickly realized that our storyboard depended on the contents and form of our booklet, which we hadn’t finalized yet. So we decided to each do sketches and compare them in our next meeting.

User Flow

After storyboarding, we wanted to have a clearer idea of what the flow of our system looked like holistically. We wanted to outline who was involved in our system, the technology involved to execute it, and the interactions between stakeholders. Through the storyboard, we found that there was an opportunity to add customization to the booklet to make it more appealing to patients and incentivize them to use it in between appointments. Making a booklet personalized to the patient would require the doctor and patient to work together to gather the diagnosis and medical needs to be included in the booklet. However, we recognized that making a customizable booklet to the patient’s diagnosis could require the doctor to take an additional step in their jobs to manually plug in information to include in the book. To avoid adding a burden on the doctor, we proposed that our booklet can use technology to pull information that already exists in the patient’s electronic health record or online portal.

In order to make the booklet customized to the patient, we are interested in finding ways to frame our design as a template so that the medical information is different for each patient. We are hoping that adding this level of customization would help patients feel more at ease and that they are receiving individualized healthcare. We also would like to test if the customization would encourage patients to actually participate in filling out the booklet.

Booklet Sketches

Because we had different ideas of what the booklet would look like, each one of us came up with sketches of what we envisioned and explained our ideas during our meeting earlier this week. After discussing our sketches, we started to find commonalities and started wireframing what the booklet would look like.

Booklet Flat Plan

After getting on the same page (haha) about the form of our booklet, we started planning out the contents using a flat plan. In the end, we decided on having multiple sections, with each month being its own section. Each section would have a survey about symptoms so users can monitor changes; a space for notes, to jot down reminders and/or questions they want to ask in their next appointment; and a calendar that folds out, helping patients see if they need to schedule an appointment, or take notes for specific days. Additionally, the front and back covers of the booklet would have folder pockets to store documents related to their diagnoses and surgery options, as well as contact info for their doctor if they wanted to get in touch. We’re imagining that the booklet would be spiral bound, or bound in some other way that allows for adding additional sections should the patient run out of sections, and for adding sections with a different template for post-surgery documentation.

Next Week

After fleshing out the form of our booklet, we are now working on developing the content. We want to ensure that the content we include is actually meaningful to patients and easily understandable. Moving forward, we want to take the insights from Leanne Libert’s lecture about simplification, especially because part of our project involves simplifying medical language and diagnosis information.