Local government looks set for another challenging year with budgets tight, and councils continuing to tackle digital transformation, some with more success than others.
Here are five predictions for where local authorities need to look if they are to evolve and succeed in the coming year:
We’ve already seen a degree of Robotic Process Automation kick in during 2017, but it’s largely been in siloed areas.
In 2018, we’ll start to see automation spread, with consolidation across many more of the processes that local authorities run, as benefits and cost efficiencies are realised. I’d expect a push from chief executives and senior management teams to drive automation in everything they do. In 2017 they were tentative in their approach but that will change this year.
Local authorities capture data about their citizens from a range of sources. This data is difficult to turn into valuable information unless it is in one single view. This would provide an overall view of the services required to actively address citizen needs in a timely and proactive manner.
The challenge is to bring all the data across a local authority together to help drive analytics for informed decisions.
Without it, they can’t spot the trends that will have an impact on the future of the activities they provide; with it, officers can analyse information in a far better, more effective and forward-thinking way.