“Can you hear me?” How to Improve a Scrum Team’s Listening skills on Zoom calls.

Are you listening?

Cosmetic Listening

Conversational Level

Conversational Listening

“Most people do not listen with the intent to understand; they listen with the intent to reply.”

Stephen R. Covey, 7 Habits of Highly Effective People.

Active Listening

Deep Listening

Deep Level

Scrum Teams can Contract on a Listening Level

Scrum Teams can Practice Active Listening

1. Bad Listening Practice

2. Active Listening Practice

Understand, Contract and Practice

Do you want to write for Serious Scrum or seriously discuss Scrum?

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