How I Measure Scrum Team Morale

Dan Ray
Serious Scrum
Published in
5 min readJul 24, 2019

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At TriAgile 2019 in Raleigh NC, I attended a talk by Jenny Bramble, Testing Lead at WillowTree, Inc. that was provocatively titled, “The Only Good Quality Metric for an Agile Team is Morale”.

In it, Bramble reviewed various quality metrics, both familiar and novel. She weighed pros and cons of various ways of measuring quality, and ultimately rejected most of them as not really measuring anything meaningful, actionable, and valuable. The punchline, telegraphed in the talk’s title, is that team morale has more correlation with quality than any other factor. She backed that up well, and delivered the talk with style and fun.

I left that session with my head ringing. I had a gut-feel sense that my team’s morale had been improving since I brought them into real Scrum (and out of Scrumbut) a few months prior. But the notion of measuring that — and treating that measure as a proxy for quality — kind of blew my mind.

So I set out first to figure out how to measure team morale.

Morale Survey

Another thing I was exposed to TriAgile was the brilliant tool mentimeter.com. It’s a survey tool wearing presentation clothes — you present a “results” screen, users pull up the survey interface on their computer or phone, and the data populates into the presentation in realtime.

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