The lingering end

Joe Macleod shares more about one of the eight types of endings in consumer services

Jason Mesut
Service Design Advent Calendar
2 min readDec 9, 2021

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Joe Macleod is one of the nicest guys I have ever met in the design world. He has had an incredible career, through his time at Nokia, and then ustwo, before pursuing his fascination with ‘Ends’. After doing hundreds of talks and workshops on the subject; and writing a great book; he has been refining his thoughts for his latest book ‘Endineering’.

It’s a great body of work, and if you ever get a chance to see or hear him in person, take it, as you’ll find it valuable and probably humorous.

Today, Joe shares with us a video and a blog post on the subject of ‘The Lingering End’ — one of the 8 types of ending experienced by the consumer.

Layers of visibility of The Lingering End

He has also shared a little video for us to tell us more.

You can also access the video on Dropbox here

Read more about the Lingering End

The Lingering Ending Type and Layers of Visibility.

https://www.andend.co/tools-and-examples/2021/12/3/visibility-levels-of-the-lingering-type-of-ending

Get the book

Joe’s latest book ‘Endineering’

If you want to learn more about Ends and Endineering, check out Joe’s new book here:

Amazon

As an eBook

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Jason Mesut
Service Design Advent Calendar

I help people and organizations navigate their uncertain futures. Through coaching, futures, design and innovation consulting.