PinnedAlessandra CanellaService Design-in’Three hypotheses about in-house Service DesignSep 24, 20211Sep 24, 20211
PinnedAlessandra CanellaThe Map TrapHow to avoid the Map Trap and achieve your outcomesSep 24, 20211Sep 24, 20211
Alessandra CanellaService Design-in’ at MangoAn asynchronous interview with Lourenço Viana, Global Head of Research at MangoMay 171May 171
Alessandra CanellaService Design-in’ at A2AAn asynchronous interview with Valeria Verardi, Service Design Lead at A2A.Apr 22Apr 22
Alessandra CanellaService Design-in’ at Gruppo AnimaliaAn asynchronous interview with Silvia Siviero, Marketing & Customer Experience Manager at Gruppo Animalia.Feb 7Feb 7
Alessandra CanellaService Design-in’ at PicloAn asynchronous interview with Beatrice Bramati, Service Designer at Piclo.Jan 16Jan 16
Alessandra CanellaService Design-in’ at Now FosterAn asynchronous interview with Jan Blum, co-founder of Impossible Ideas and Venture Design Director at Now FosterJul 18, 2023Jul 18, 2023
Alessandra CanellaService Design-in’ at KaldaAn asynchronous interview with Charlotte Fountaine, co-founder and Service Designer of Kalda.Jan 11, 20231Jan 11, 20231
Alessandra CanellaService Design-in’ at Cancer Research UKAn asynchronous interview with Snezh Halacheva, Lead Service Designer at Cancer Research UK (CRUK).Dec 13, 2022Dec 13, 2022
Alessandra CanellaService Design-in’ at PagoPAAn asynchronous interview with Agata Brilli, a Service and Information Designer at PagoPA.Jun 7, 2022Jun 7, 2022
![This is a flow to get through a number of questions. Question 1: do you think you need a map [like a journey map]? If no, good for you. If yes, how many people/teams are working on the thing you are trying to map? If 1 — ok, it sounds easy but you need to figure out who will contribute and how, the medium you want to use, the granularity you want to get to. If more than one person/team is working on the thing, how granular do you want it to be? Option 1 — very granular. Option 2 — not much.](https://miro.medium.com/v2/resize:fill:160:106/1*9a0lqsqWOTO2YUmJ6BNUyA.jpeg)
![This is a flow to get through a number of questions. Question 1: do you think you need a map [like a journey map]? If no, good for you. If yes, how many people/teams are working on the thing you are trying to map? If 1 — ok, it sounds easy but you need to figure out who will contribute and how, the medium you want to use, the granularity you want to get to. If more than one person/team is working on the thing, how granular do you want it to be? Option 1 — very granular. Option 2 — not much.](https://miro.medium.com/v2/resize:fill:320:214/1*9a0lqsqWOTO2YUmJ6BNUyA.jpeg)
