PinnedAlessandra CanellaService Design-in’Three hypotheses about in-house Service DesignSep 24, 2021A response icon1Sep 24, 2021A response icon1
PinnedAlessandra CanellaThe Map TrapHow to avoid the Map Trap and achieve your outcomesSep 24, 2021A response icon1Sep 24, 2021A response icon1
Alessandra CanellaService Design-in’ at WiseAn asynchronous interview with Iban Benzal, Design Director at WiseApr 22Apr 22
Alessandra CanellaService Design-in’ at MangoAn asynchronous interview with Lourenço Viana, Global Head of Research at MangoMay 17, 2024A response icon1May 17, 2024A response icon1
Alessandra CanellaService Design-in’ at A2AAn asynchronous interview with Valeria Verardi, Service Design Lead at A2A.Apr 22, 2024Apr 22, 2024
Alessandra CanellaService Design-in’ at Gruppo AnimaliaAn asynchronous interview with Silvia Siviero, Marketing & Customer Experience Manager at Gruppo Animalia.Feb 7, 2024Feb 7, 2024
Alessandra CanellaService Design-in’ at PicloAn asynchronous interview with Beatrice Bramati, Service Designer at Piclo.Jan 16, 2024Jan 16, 2024
Alessandra CanellaService Design-in’ at Now FosterAn asynchronous interview with Jan Blum, co-founder of Impossible Ideas and Venture Design Director at Now FosterJul 18, 2023Jul 18, 2023
Alessandra CanellaService Design-in’ at KaldaAn asynchronous interview with Charlotte Fountaine, co-founder and Service Designer of Kalda.Jan 11, 2023A response icon1Jan 11, 2023A response icon1
Alessandra CanellaService Design-in’ at Cancer Research UKAn asynchronous interview with Snezh Halacheva, Lead Service Designer at Cancer Research UK (CRUK).Dec 13, 2022Dec 13, 2022
![This is a flow to get through a number of questions. Question 1: do you think you need a map [like a journey map]? If no, good for you. If yes, how many people/teams are working on the thing you are trying to map? If 1 — ok, it sounds easy but you need to figure out who will contribute and how, the medium you want to use, the granularity you want to get to. If more than one person/team is working on the thing, how granular do you want it to be? Option 1 — very granular. Option 2 — not much.](https://miro.medium.com/v2/resize:fill:160:106/1*9a0lqsqWOTO2YUmJ6BNUyA.jpeg)
![This is a flow to get through a number of questions. Question 1: do you think you need a map [like a journey map]? If no, good for you. If yes, how many people/teams are working on the thing you are trying to map? If 1 — ok, it sounds easy but you need to figure out who will contribute and how, the medium you want to use, the granularity you want to get to. If more than one person/team is working on the thing, how granular do you want it to be? Option 1 — very granular. Option 2 — not much.](https://miro.medium.com/v2/resize:fill:320:214/1*9a0lqsqWOTO2YUmJ6BNUyA.jpeg)
