Farmizen: Case Study

In the SDD India’s first event, Shameek Chakravarty, the cofounder of Farmizen shared the story of real-life Farmville.

Service Design India
Service Design Case Studies
3 min readApr 1, 2020

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Farmizen is a fun, social and enjoyable way to get clean, healthy, chemical-free fresh fruits and vegetables.

It connects the user with a farmer having farmland in the outskirt of the cities.

(The article has Storyboards and Service Blueprint. Open in desktop for better readability)

User Persona: Venkatesh

Small farm sizes combined with production, distribution and financing challenges make it very difficult to earn a living wage. (85% of Indian farmers own less than 5 acres of land. Average farm size continues to decline). Under financial stress, forced to adopt growing practices harmful to soil and environment.

Pain-points for small size farmland owners:

  • Limited access to quality inputs, knowhow, technology.
  • Up to six intermediaries from farm to fork, 45% wastage post-harvest, lack of cold chains. (Distribution inefficiency)
  • Lack of access to adequate credit. Risk in value chain skewed unfairly towards the farmer.

User Persona: Shweta

The Urban Indian Consumers want safe & chemical-free, organic fresh produce, but there is a scarcity of supply.

Pain points cited by consumers, on why they don’t buy organic vegetables:

  • Limited access to quality inputs, knowhow, technology.
  • 60% - Can’t be sure it’s organic
  • 46% - Not available/accessible

(Consumer survey results - 155 respondents).

Farmizen’s user story

Farmizen ecosystem: How it functions

The complex eco-system works by fostering mutual trust and co-learning; where technology & data-driven platform supports the community.

Community

Farmizen empowers the community for Farmer to Consumer, Consumer to Consumer & Farmer to the farmer. A chat group inside the app (interaction within the community) is curating knowledge of sustainable farming through peer to peer learning.

Technology Infrastructure

Crop Planning, Tracking, Workflow, Delivery Optimization & Inventory Management for efficient and new-age farming.

  1. Consumer App: iOs & Android, Crop plan and updates, Viral sharing, Community messaging, Subscription.
  2. Producer App: Android only, Smart To-do list for farmers, Farmer input capture
  3. Farmizen Analytics: Recommends the next actions for each crop in each bed, Generates task lists for each farm based on the package of practices.
  4. Crop Data Warehouse: Records 20+ parameters for each crop in each bed at frequent time intervals.
  5. Business Engine: Order management, inventory management, Delivery routing, Personnel, and asset tracking, Reporting.

Data

Crop growth and yield data v/s nutrients, weather, soil, adverse events, demand patterns, etc are helping in the optimization of supply chain & crop planning.

Farmizen’s service blueprint (Open image in a new tab to zoom in). Download

Credits:

Shameek Chakravarty has collaborated with SDD India team. We are grateful for his time & efforts.

The article is compiled & written by Anannya Bhowmik & Sakshi Kumari.

Visit: www.servicedesignindia.com
Reach out: hello@servicedesignindia.com

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Service Design India
Service Design Case Studies

Building a knowledge-sharing community for Service Design Enthusiasts in India