Service Design Certificates For Service Designers

International Service Design Institute is offering step-by-step, sequential how-to course explaining Journey Maps, Service Blueprints and Touchpoints

The online course, called The Journeyman, is for service designers to refresh their skills, learn new ways of using familiar service design models and tools, and earn an International Service Design Institute certificate — The Journeyman Certificate of Completion. The course, available at for $37.50 with a value guarantee.

“The Journeyman course is a great refresher for accomplished service designers, or for others to boost their service design skills, or anyone, quite frankly, who wants to learn service design,” master service designer Steven J Slater said, co-founder of the Tampa, Fl.-based International Service Design Institute. Slater has more than 35 years experience building and improving services for multi-nationals, non-profits, and the public sector.

The professional development offerings published by the International Service Design Institute show step-by-step, sequential methods for designing and improving services. “Our purpose is to help service designers build better services,” Slater said. “To do that, our approach is to progress the skills of a service designer while helping them build and improve step-by-step. And as far as I know, we are the only ones in the service design field offering a comprehensive approach to service design.”

The Journeyman course was created from a multitude of sources, including academia, plus practical use based on success and failure of designing services. Only the techniques, models and tools that have proven over again are included in The Journeyman.

About the International Service Design Institute

The International Service Design Institute (ISDI) is a Tampa, Fl.-based educational corporation, established in 2018. Its purpose is to advance the field of service design by preparing service designers.

ISDI offers service designers professional assessments, reference books and online courses. It also offers service design and leadership trainers materials to supplement their training, including turnkey workshops-in-a-box.

Steven J. Slater and Naomi Lantzman are International Service Design co-founders.

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