Jul 2, 2020
Agenda Julho 2020
Eventos — Service Design Portugal
O Service Design é hoje uma área em clara expansão em Portugal. Com esse crescimento vem uma miríade de coisas interessantes para fazer, ver e saber. Através de uma curadoria rigorosa, a Service Design Portugal, traz-vos o crème de la crème numa lista de eventos todos os meses.
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09 Julho
Online
Service Design em Portugal: Estado da arte
Painel em que falaremos sobre o estado da arte do Service Design em Portugal
Somos uma comunidade única porém diversificada. Sabemos entender o caos e transformar ideias em serviços muito bem concebidos. Tudo isto porque seguimos um processo que às vezes não é linear e difícil de explicar, pois temos que perceber todo o contexto para criar algo que é relativo, intangível e que traga boas experiências. Quem nós somos? Somos os Service Designers!
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02 Julho
Online
Fantasy vs Reality in AI: Aligning expectations
AI isn’t magic. This interactive workshop, hosted by Service Design Tools in collaboration with AI x Design Community, aims to understand which helpful and unhelpful expectations exist when designing for AI.
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08 Julho
Online
Service Design Drinks Berlin [Zoom]: Designing for patient centricity
The goal of healthcare services must be to provide best quality at affordable costs. To achieve this challenging goal, more and more healthcare organizations have adopted the optimization philosophy Lean with its core principle “patients first”.
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08 Julho
Online
UX Workshop: Meters, Kilos, NPS and Other Success Metrics
Do you feel that you might be lacking some critical information when taking strategic decisions? Typically, businesses decide based on metrics and measure what is available. Customer context and value creation processes are overlooked. In this workshop, you’ll learn how to evaluate your current data mix, how to generate new indicators & how to pair them with insights, so your decisions are finally grounded.
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08 Julho
Online
The day after research: How to make sure our research generates action
As UX researchers, we often lose control over how our findings are used during the decision-making process. This can be frustrating but also dangerous for the business when the insights are not processed correctly.
In his talk, Stefano will focus on what we can do to make sure our research leads to the right decisions.
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10 Julho
Online
Webinar: Como (re)pensar ideias de negócios de forma colaborativa?
Estamos no momento certo para procurar novas formas de pensar, formas diferentes de resolver os desafios do presente. Especialmente no que toca aos negócios, as dificuldades que vivemos, são também uma oportunidade de criar negócios de formas mais colaborativas em especial com os consumidores.
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10 Julho
Online
Quarantine Book Club — Aarron Walter
About the book: In the years since publishing the first edition, emotional design has gone from innovative to essential in designers’ toolkits. Aarron Walter once again offers wise, inspiring guidance for the principles of designing for humans, and addresses newer challenges that have emerged for web professionals tasked with reaching an ever-shifting audience.
https://www.eventbrite.com/e/quarantine-book-club-aarron-walter-tickets-111976442554
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14 Julho
Online
Lightning Talks: Designing for Learning Experiences
Please join us for a series of lightning talks based on key case studies from SDN’s library that are about learning experiences. These service design project stories include a workshop in a box, a learning experience platform, and a pop-up museum. Each talk will be 10 minutes, followed by Q&A.
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Julho
Online
SDD online summer program 2020
The SDD community is transforming into a peer-to-peer learning platform. This summer you can already join multiple small-scale online activities. We will start with two very interesting design talks and two exceptional masterclasses.
https://www.eventbrite.nl/e/sdd-online-summer-program-2020-tickets-111652818586?ref=eios
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⚠️ Outros tópicos interessantes ⚠️
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Introducing the Good Service Scale
To build services that work for our users, we need to measure whether our services are working well for them
Most measures of ‘service quality’ measure the wrong thing; incentivising us to chase lower costs, fewer phone calls or more recommendations, but there is another way…
You can now score your service against the 15 Principles of Good Service Design using the Good Service Scale to test whether your service is working for your users
It’s completely free and available as a Google sheet, PDF & Miro template. Read more about it in this blog post or start using it for free today!
