SessionStack Introduces Control Takeover, Extended Search, and On-premises Improvements
We’re very excited to share with you the great new features we worked on in the past months.
Our support toolkit has a new addition called “Control Takeover”, which allows you to fully interact with your customer’s screen while watching their session. As the name suggests you can take full control over your customer’s screen. We’ve also extended our search and filter capabilities. And that’s not all! We’ve added a new fail-safe mechanism for our on-prem deployments, that guarantees no data loss in case your storage fails.
Control Takeover
Our Control Takeover feature is the third tool we’ve added in our support toolkit. So far, you’ve been able to leverage our Pointer and Pen tools that allow you to guide your users — pointing them in the right direction or drawing on their screens. However, none of them actually allowed you to perform any actions for them. With the Control Takeover, this is no longer the case — you can seamlessly start interacting with your user’s screen by typing, scrolling, clicking, and everything else on their behalf.
Here is how easy it is to use it.
After you’ve started co-browsing with a user, you’ll see the three available tools on top of the player:
The first one is the Pointer. The second one is the Pen. And the third one is the Control Takeover. Once you click over it, your user will be prompted with the following message:
This gives them a choice to decide whether they want to grant you access or not. Once you have access, you can start interacting with your customer.
Keep in mind that even if you’re granted access, it’s only inside the web app of the user — nothing outside of it can be accessed.
Improved search and filtering
Up until now, you were able to find a session through a date filter only. Now, we’ve added a time filter as well. You can track a specific session to the minute.
The second improvement in our search allows you to look for visited URLs in Single Page Apps. Up until now, we were only indexing URLs that have been captured on separate page visits. In SPAs, however, there is just a single page load, while the routing works by leveraging the browser’s Web History API. Now, this is supported as well.
You can search by domain name, path, fragments, and query parameters. 🙌🏼
A fail-safe mechanism for on-prem deployments
SessionStack’s on-prem solution can be deployed on all kinds of environments, whether it’s a cloud provider or some private servers.
We have implemented a fail-safe mechanism to our data ingestion pipeline, guaranteeing that regardless of your environment and setup, there will be no data loss in case of a storage system failure.
And that’s it for now. We’re rolling up our sleeves to work on more cool features to make it simple and easy for you. Looking forward to hearing your feedback and if you have any suggestions on what you want to see next, send them over.
In case you still haven’t had the chance to try out SessionStack, you can sign up for a free trial.
