Reward Your Customers

Nazmul Siddiqui
Shaeba Corp
Published in
3 min readApr 1, 2023

As a business owner, one of the most important things you can do is listen to your customers. Their feedback can help you improve your products or services, better understand their needs, and ultimately build stronger relationships with them. But getting customers to provide feedback can be a challenge. This is where the power of incentives comes in.

Incentivize feedback.

By offering incentives for feedback, you can encourage customers to take the time to share their thoughts and opinions with you. One way to do this is by offering Shaeba Coins, a digital currency that can be earned by providing feedback.

Here’s how it works: When a customer provides feedback, whether it’s through a survey, review, or other feedback mechanism, they are awarded a Shaeba Coin for each question they respond to. These coins may then be used to purchase products, services, or other rewards from your business.

Ask specific questions.

The key to making this system work is to ask the right questions. Instead of asking generic questions like “How was your experience?”, ask specific questions that provide valuable insights into your customers’ experiences. For example, you could ask questions like:

  • How easy was it to find what you were looking for?
  • Was the checkout process easy to navigate?
  • Did you receive your order on time?

By asking specific questions, you can gather more meaningful feedback that can help you identify areas for improvement and make changes that will better meet your customers’ needs.

Build loyalty.

Offering Shaeba Coins as an incentive can also help to build customer loyalty. By rewarding customers for their feedback, you demonstrate that you value their opinions and are committed to providing the best possible customer experience. This can help to build trust and foster long-term relationships with your customers.

Get more feedback.

Finally, offering incentives for feedback can also help to increase response rates. Customers are more likely to take the time to provide feedback if they know there is something in it for them. By offering Shaeba Coins as a reward, you can increase the likelihood that customers will provide feedback and help you improve your business.

In conclusion, offering incentives for feedback can be a powerful way to encourage customers to share their thoughts and opinions with you. By asking specific questions and offering rewards like Shaeba Coins, you can gather more meaningful feedback, build customer loyalty, and ultimately improve the customer experience.

--

--

Nazmul Siddiqui
Shaeba Corp

Lifelong software engineer, obsessed with improving efficiency